At a Glance
- Tasks: Be the friendly face for residents, solving problems and organising events.
- Company: Urbanest, a thriving company enhancing student living in London.
- Benefits: Competitive salary, wellness programmes, gym discounts, and career development.
- Other info: Join a dynamic team with excellent growth opportunities in a supportive environment.
- Why this job: Make a real impact on student life while enjoying a vibrant work culture.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28860 - 28860 £ per year.
Location: London
Salary: £28,860 per annum plus benefits.
Hours: 37.5 hours per week. Building Assistants work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends and bank holidays will be required on a rota basis.
We are looking for a friendly and proactive Building Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment. You will also have great skills with organising parcels and participating in resident social events.
Key Responsibilities:- Provide excellent customer service to residents, guests, and university partners.
- Solve resident problems, including communicating maintenance issues to the team.
- Process all incoming post and parcel deliveries using our parcel management system.
- Conduct regular parcel audits to maintain accuracy and minimise discrepancies.
- Deliver parcels directly to resident flats where required.
- Assist with conducting building walks covering communal areas and flats ensuring residents enjoy a safe and comfortable living environment.
- Assist with running social events in partnership with universities.
- Strong customer service skills with a proactive, solution-focused attitude.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Team player who works closely with colleagues across teams to deliver top-quality service.
- Knowledge of Health & Safety and Fire Safety procedures.
- A willingness to wear a lone-working device during shifts and ensure your personal safety.
- Ideally have strong organisational skills.
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
- ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing.
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone.
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
- Recruitment Bounty – Know someone great? Get rewarded when they join.
- Generous Company Pension Contributions – Supporting your future, today.
- Free Eyecare Vouchers – Taking care of your vision.
- Life Assurance Policy – Peace of mind for you and your loved ones.
- Team Events & Staff Parties – Because we believe in celebrating together.
- Long Service Awards – Recognising your dedication and loyalty.
- Employee Assistance Programme – Free, confidential support when you need it.
- Training & Development Programme – Helping you grow your skills and career.
- Perkbox Discounts – Everyday savings on the things you love.
- Half-Price Gym Membership – Stay active with The Gym Group.
- Health Cash Plan – Claim back on everyday healthcare costs including dental, optical, and wellbeing treatments.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Building Assistant employer: urbanest
Urbanest is an exceptional employer located in the vibrant heart of London, offering a supportive and dynamic work environment for Building Assistants. With a strong focus on employee wellbeing, professional development, and a culture that celebrates achievements, Urbanest provides numerous benefits including enhanced maternity and paternity leave, health and wellbeing support, and generous pension contributions. Join our thriving team and contribute to creating outstanding living experiences for students while enjoying a fulfilling career with ample growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Building Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Urbanest's social media and website. Understanding their values and community vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for residents and guests, think of scenarios where you might need to solve problems or handle complaints. Role-play with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in the past. Whether it’s sorting parcels or running events, demonstrating your ability to juggle responsibilities will impress the hiring team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're genuinely interested and helps you figure out if it's the right fit for you.
We think you need these skills to ace Building Assistant
Some tips for your application 🫡
Show Your Friendly Side:As a Building Assistant, you'll be the first point of contact for residents and guests. Make sure your application reflects your friendly and proactive attitude. Use examples that showcase your customer service skills and how you’ve positively impacted others.
Highlight Your Organisational Skills:You'll be managing parcels and assisting with social events, so it’s crucial to demonstrate your organisational abilities. Mention any relevant experiences where you successfully juggled multiple tasks while keeping everything in order.
Communicate Clearly:In this role, clear communication is key, especially when solving resident problems or reporting maintenance issues. Ensure your application is well-structured and free of errors, showing us that you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at urbanest. Don’t miss out!
How to prepare for a job interview at urbanest
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Building Assistant role. Familiarise yourself with the key responsibilities like providing excellent customer service and managing parcel deliveries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for residents and guests, prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you solved problems or created a positive environment, as these stories will resonate well with the interviewers.
✨Demonstrate Team Spirit
Urbanest values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you worked closely with colleagues to achieve a common goal, especially in a busy environment. This will highlight your ability to fit into their culture.
✨Prepare Questions About the Company Culture
Interviews are a two-way street! Prepare thoughtful questions about Urbanest's work culture, team events, and how they support employee wellbeing. This shows that you're not just interested in the job, but also in being part of their community and contributing to their mission.
