At a Glance
- Tasks: Lead a dynamic team and enhance daily operations in a vibrant student accommodation environment.
- Company: Join urbanest, a thriving company dedicated to improving student living experiences.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and a generous pension scheme.
- Other info: Be part of a supportive culture with exciting career growth opportunities.
- Why this job: Make a real impact on student life while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and experience in financial management required.
The predicted salary is between 55000 - 65000 £ per year.
Location: City of London, London
Salary: Competitive salary plus discretionary bonus and benefits.
Hours: 37.5 hours per week. Assistant Operations Manager work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends will be required on a rota basis.
The role involves working closely with the General Manager/Operations Manager to oversee daily operations, manage staff, and ensure a seamless workflow and the provision of excellent customer service to our residents and stakeholders. You will have the opportunity to collaborate with various internal teams, implement operational strategies, and make a significant impact on the overall efficiency and productivity.
Key Responsibilities:
- Manage and develop staff, fostering a productive work environment.
- Assist in executing strategic decisions and improving operational processes.
- Promote open communication and teamwork, ensuring top-tier service.
- Handle performance reviews, coaching, and support for team members.
- Ensure operational tasks like building walks, check-ins/outs, and room inspections are completed effectively.
- Collaborate with sales and marketing for property tours and viewings.
- Assist with budgeting and financial management, ensuring cost control without sacrificing service.
- Analyze operational data to drive improvements and solve challenges.
- Maintain customer service excellence and ensure compliance with regulations.
- Identify training needs and support team development.
Skills & Experience We're Looking For:
- Strong team leadership and people management.
- Ability to handle operational challenges and decision-making.
- Excellent communication and collaboration skills.
- Commitment to continuous improvement and regulatory compliance.
- Experience in financial management and cost control.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city, with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026.
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more.
If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.
Assistant Operations Manager in London employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Operations Manager at urbanest!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like urbanest or be willing to refer you for that Assistant Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from urbanest who’s on the lookout for their next Assistant Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant Operations Manager role at urbanest!
We think you need these skills to ace Assistant Operations Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at urbanest. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at urbanest
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at urbanest. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
