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For Companies At a Glance
- Tasks: Lead a dynamic team and enhance daily operations in a vibrant environment.
- Company: Join urbanest, a thriving company dedicated to sustainable student living.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and a generous pension scheme.
- Why this job: Make a real impact on student life while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and experience in financial management.
- Other info: Be part of a supportive culture with exciting events and career growth opportunities.
The predicted salary is between 46000 - 78000 £ per year.
Overview
Assistant Operations Manager at Urbanest
Location: London
Salary: Competitive salary plus discretionary bonus and benefits.
Hours: 37.5 hours per week. Assistant Operations Manager work 5 days out of 7, between the hours of 7:30am – 8:30pm. Weekends will be required on a rota basis. Being on-call will be required on a rota basis.
Role
As the Assistant Operations Manager, you will work closely with the General Manager/Operations Manager – depending on urbanest property to oversee daily operations, manage staff, and ensure a seamless workflow and the provision of excellent customer service to our residents (measured by NPS) and stakeholders/uni-partners. You will have the opportunity to collaborate with various internal teams, implement operational strategies, and make a significant impact on the overall efficiency and productivity of urbanest.
Responsibilities
- Manage and develop staff, fostering a productive work environment.
- Assist in executing strategic decisions and improving operational processes.
- Promote open communication and teamwork, ensuring top-tier service.
- Handle performance reviews, coaching, and support for team members.
- Ensure operational tasks like building walks, check-ins/outs, and room inspections are completed effectively.
- Collaborate with sales and marketing for property tours and viewings.
- Assist with budgeting and financial management, ensuring cost control without sacrificing service.
- Analyse operational data to drive improvements and solve challenges.
- Maintain customer service excellence and ensure compliance with regulations.
- Identify training needs and support team development.
Skills & Experience
- Strong team leadership and people management.
- Ability to handle operational challenges and decision-making.
- Excellent communication and collaboration skills.
- Commitment to continuous improvement and regulatory compliance.
- Experience in financial management and cost control.
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
If you\\\’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
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Assistant Operations Manager employer: urbanest
Contact Detail:
urbanest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Urbanest on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Urbanest’s values and recent projects. Show us you’re genuinely interested in making an impact in our communities.
✨Tip Number 3
Practice your people management skills! Think of examples where you’ve successfully led a team or resolved conflicts. We want to see how you handle real-life operational challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Operations Manager role. Highlight your relevant experience in team leadership and operational management, as this will show us you’re a great fit for our dynamic environment.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s improving processes or managing a team, we want to see how you’ve made an impact before!
Be Authentic: Let your personality shine through in your application. We value integrity and energy, so don’t be afraid to show us who you are and what drives you. A genuine application can really stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at urbanest
✨Know the Company Inside Out
Before your interview, take some time to research Urbanest thoroughly. Understand their values, mission, and recent projects like the Battersea and Canary Wharf properties. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As an Assistant Operations Manager, you'll need strong team leadership. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you fostered a productive work environment and improved team performance.
✨Prepare for Operational Challenges
Expect questions about handling operational challenges. Think of specific scenarios where you made strategic decisions to improve processes or customer service. Be ready to discuss how you analyse data to drive improvements and solve problems effectively.
✨Demonstrate Excellent Communication
Communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked how you promote open communication within a team or collaborate with other departments, so have examples ready that showcase your collaborative spirit.
