At a Glance
- Tasks: Lead night operations and ensure exceptional service for residents across multiple properties.
- Company: Join a thriving company dedicated to enhancing university life in London.
- Benefits: Enjoy competitive salary, gym discounts, travel loans, and a generous pension contribution.
- Other info: Work in a vibrant team culture with opportunities for personal and professional growth.
- Why this job: Be a key leader in a dynamic environment that values integrity and development.
- Qualifications: Strong leadership skills and a commitment to outstanding customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive plus benefits
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends and bank holidays will be required on a rota basis.
We’re looking for an Assistant Night Manager to support the smooth running of our night operations and ensure our residents receive exceptional service around the clock. This is a key leadership role that combines operational oversight, team management, and customer excellence to create a safe, welcoming, and efficient environment for our residents and university partners. As the Assistant Night Manager, you will be responsible for overseeing operations across three properties—Kings Cross, St Pancras, and Hoxton—during your shift. This role requires commuting between these locations to ensure teams are performing effectively and delivering exceptional service.
Key Responsibilities
- Lead Night Operations: Oversee building checks, resident queries.
- Drive Service Excellence: Role-model outstanding customer service and support the resolution of resident queries and complaints.
- Manage & Develop Teams: Coach and inspire night team colleagues, ensuring performance, engagement, and continuous improvement.
- Ensure Compliance & Safety: Maintain Health & Safety standards, GDPR compliance, and deliver risk-reduction initiatives.
- Collaborate & Communicate: Provide accurate handovers to day teams and foster strong teamwork across the business.
- Support Financial Efficiency: Assist in managing operational costs and implementing cost-saving measures without compromising quality.
- Employee relations: Manage employee relations issues effectively and promptly, promoting a fair, positive and inclusive work culture.
Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- A proactive, adaptable approach to changing business needs.
- Commitment to delivering exceptional customer experiences.
- Knowledge of Health & Safety and compliance standards.
- Ability to analyse data and drive continuous improvement.
Full Job Description available upon request.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments. Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others.
We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
Assistant Night Manager employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like urbanest. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to urbanest
Don't be shy about reaching out to urbanest directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about urbanest and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at urbanest
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
