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- Tasks: Lead night operations and ensure exceptional service for residents across multiple properties.
- Company: Join a thriving company dedicated to enhancing university life in London.
- Benefits: Enjoy competitive salary, gym discounts, travel loans, and a generous pension contribution.
- Why this job: Be a key leader in a dynamic environment that values integrity and development.
- Qualifications: Strong leadership skills and a commitment to outstanding customer experiences.
- Other info: Work in a vibrant team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive plus benefits
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends and bank holidays will be required on a rota basis.
We’re looking for an Assistant Night Manager to support the smooth running of our night operations and ensure our residents receive exceptional service around the clock. This is a key leadership role that combines operational oversight, team management, and customer excellence to create a safe, welcoming, and efficient environment for our residents and university partners. As the Assistant Night Manager, you will be responsible for overseeing operations across three properties—Kings Cross, St Pancras, and Hoxton—during your shift. This role requires commuting between these locations to ensure teams are performing effectively and delivering exceptional service.
Key Responsibilities- Lead Night Operations: Oversee building checks, resident queries.
- Drive Service Excellence: Role-model outstanding customer service and support the resolution of resident queries and complaints.
- Manage & Develop Teams: Coach and inspire night team colleagues, ensuring performance, engagement, and continuous improvement.
- Ensure Compliance & Safety: Maintain Health & Safety standards, GDPR compliance, and deliver risk-reduction initiatives.
- Collaborate & Communicate: Provide accurate handovers to day teams and foster strong teamwork across the business.
- Support Financial Efficiency: Assist in managing operational costs and implementing cost-saving measures without compromising quality.
- Employee relations: Manage employee relations issues effectively and promptly, promoting a fair, positive and inclusive work culture.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- A proactive, adaptable approach to changing business needs.
- Commitment to delivering exceptional customer experiences.
- Knowledge of Health & Safety and compliance standards.
- Ability to analyse data and drive continuous improvement.
Full Job Description available upon request.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments. Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others.
We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
Assistant Night Manager employer: urbanest
Contact Detail:
urbanest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at urbanest on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Assistant Night Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for the role! During the interview, express your enthusiasm for creating a safe and welcoming environment for residents. Share examples of how you've delivered exceptional service in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Night Manager role. Highlight your leadership skills and experience in customer service, as these are key for us at urbanest.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively!
Emphasise Team Management Experience: Since this role involves managing a night team, be sure to mention any relevant experience you have in coaching or leading teams. We value strong leaders who can inspire and engage their colleagues.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at urbanest
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission of enhancing university life and how they operate across different locations. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Demonstrate Leadership Skills
As an Assistant Night Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your coaching style and how you inspire others to achieve excellence in customer service.
✨Showcase Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to think on your feet, particularly in customer service roles. Be ready to discuss how you handled resident queries or complaints effectively.
✨Prepare for Compliance Questions
Given the importance of Health & Safety and GDPR compliance in this role, brush up on relevant regulations. Be prepared to discuss how you would ensure compliance during your shifts and any initiatives you might implement to maintain safety standards across the properties.
