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- Tasks: Be the go-to person for residents and guests, ensuring top-notch service and support.
- Company: Join a fast-growing company in London, dedicated to creating an amazing living experience for students.
- Benefits: Enjoy flexible hours, competitive pay, and awesome perks like gym discounts and staff parties.
- Why this job: Be part of a vibrant community, help students thrive, and grow with an ambitious team.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Work 15 hours a week on weekends, with opportunities for training and development.
The predicted salary is between 10480 - 10480 £ per year.
This is a wonderful opportunity to join an ambitious, thriving and professional company with a true innovative spirit, located in heart of London (zone 1). Our business originally started in 2009 and we have grown quickly. With exciting projects in the pipeline we are looking to double in size in the next 3-4 years. We’re ambitious, our Mission is to achieve 10,000 beds by 2025. We have a head-office in Covent Garden and we operate out of 9 properties (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 4,000 beds that operate on a 24/7 basis. Exciting times as we are looking forward to opening our 10th property – urbanest Canary Wharf (1784 beds) in 2026! We offer an amazing living experience with students who attend top universities such as Kings College, LSE, City University of London, University College London, NYU, SOAS and University of the Arts. Each of our residents’ rooms are designed to maximise space and light, and deliver the best in modern living with innovative finishes. Our properties have a great community feel; with both lively and buzzing social areas and quiet study spaces for our residents. There is a co-ordinated calendar of in-house events that we run regularly and these help students to discover London, settle in, meet new people and enjoy their time living with us. You will be joining a 210+ strong team. We all catch up and celebrate at different events throughout the year (the Year End and Summer parties). In your role you may cover for other colleagues at different properties when they are off on holiday or away from the business. We very much work on a daily basis in line with our Values: I ntegrity, D evelopment, E nergy, A chievement and S upport (IDEAS) and we pride ourselves on a warm, collaborative and welcoming culture; where we are happy to help and support one another. Our urbanest Vision is To achieve “a living and working experience better than yesterday; even better tomorrow”. The Role Includes: Being the first point of contact with residents and guests. Going above and beyond to deliver excellent resident service. Providing a practical and timely solution to residents’ problems, which may include communicating maintenance issues with your colleagues. Helping out with parcels and post queries. Loaning out items – e.g. hoovers, fans, ironing boards etc. Helping to run our social events – together with our university partners or in line with our Residential Life Experience programme. Assisting contractors, visitors and our university partners with their requirements. You’ll be carrying out checks and building walks – logging all your observations on an iPad. Inspecting our communal areas; our power house – the plant room, the lifts and the corridors, residents’ kitchens (prior to their check-out). Carrying out a room inspection or showing a potential resident one of our suites or studios. Being Part of the Team Supporting on-boarding of new colleagues into the team; answering questions and sharing your knowledge. To join in and speak up, making a constructive contribution at the monthly team meetings. Learn about our different processes and how we keep our residents and colleagues safe. Respectful of people’s privacy and personal information – we will train you on all aspects of GDPR. Dealing with issues or incidents and calling the emergency services when needed. Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7 Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes. To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on. Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe. What can you expect? Salary £10,480 p.a. and access to our full range of urbanest benefits! A smart presentation is important – your urbanest top and name badge will be provided. You will work 15 hours a week. Working days Saturday and Sunday (with different start/ finish times: 7:30 – 16:00; 12:00/ 12:30 – 20:30/ 21:00) Working 5 days out of 7; working weekends and bank holidays on a rotating basis. We will apply for an enhanced DBS check – because we provide living accommodation for residents under 18 and we are committed to their safe-guarding. Benefits 11.5 days annual leave Travel to work Loan Cycle to work Loan Recruitment bounty Company pension contribution Staff parties Life assurance Perkbox 50% Discount The Gym Group membership 24/7 Employee Assistant Programme Training and Development Access to headspace wellbeing app Urbanest privacy policy can be found here: Privacy Policy
Customer Support Assistant employer: urbanest UK
Contact Detail:
urbanest UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarize yourself with our company values: Integrity, Development, Energy, Achievement, and Support (IDEAS). Demonstrating these values during your interactions can set you apart as a candidate who truly aligns with our culture.
✨Tip Number 2
Show your enthusiasm for community engagement! Highlight any experience you have in organizing events or working with diverse groups, as this role involves running social events and fostering a sense of community among residents.
✨Tip Number 3
Be prepared to discuss your problem-solving skills. As a Customer Support Assistant, you'll need to provide practical solutions to residents' issues, so think of examples where you've successfully resolved problems in the past.
✨Tip Number 4
Since this role requires collaboration with various teams, emphasize your teamwork abilities. Share experiences where you've worked effectively with others, especially in fast-paced or customer-focused environments.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements of the Customer Support Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to go above and beyond for residents. Use specific examples from your past experiences to demonstrate your problem-solving skills and commitment to excellent service.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer support or hospitality. Mention specific tasks you handled that relate to the responsibilities listed in the job description, such as managing resident queries or organizing events.
Showcase Your Team Spirit: Since the role involves working closely with a team, make sure to mention your collaborative skills. Provide examples of how you've contributed to team success in previous positions, aligning with the company's values of integrity, development, energy, achievement, and support.
How to prepare for a job interview at urbanest UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent resident service. Share examples from your past experiences where you went above and beyond to help customers or clients, as this aligns with the company's mission of delivering a great living experience.
✨Familiarize Yourself with the Company Values
Understand the core values of the company: Integrity, Development, Energy, Achievement, and Support (IDEAS). Be prepared to discuss how you embody these values in your work and how they resonate with your personal work ethic.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific situations, such as dealing with maintenance issues or assisting residents with their queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, highlight your ability to collaborate and support colleagues. Share experiences where you contributed to a team environment, especially in high-pressure situations, to show that you can thrive in a collaborative culture.
