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- Tasks: Lead night operations, ensuring safety and exceptional service for residents.
- Company: Join urbanest, a thriving company enhancing student life in London.
- Benefits: Enjoy competitive salary, gym discounts, travel loans, and a generous pension.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Confident communicator with a passion for customer service and team development.
- Other info: Dynamic work culture with events celebrating achievements and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive plus benefits
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends and bank holidays will be required on a rota basis.
We’re looking for a dynamic Night Manager to co-lead our night operations and ensure our residents enjoy exceptional service throughout the night. You will be responsible for health, safety and security of residents and colleagues within our Canary Wharf community.
Responsibilities
- Lead & Motivate: Inspire and lead your team, translating company strategy into actionable goals.
- Operational Excellence: Oversee the night operations, ensuring safety, compliance, and a best-in-class resident experience.
- Resident Engagement: Champion outstanding service, handling emergencies, welfare issues, and complaints with confidence.
- Team Development: Recruit, coach, and develop Assistant Night Managers and concierge team members.
- Operational Control: Manage rotas, resource levels, and costs while meeting KPIs and driving continuous improvement. Ensure handover with day team has been completed to a high standard.
- Compliance: Work with Day Team by ensuring full adherence to health, safety, and regulatory standards.
Key Skills & Competencies
- A confident communicator who thrives under pressure and can influence at all levels.
- A proactive leader passionate about customer experience and team development.
- Someone who embraces responsibility and seeks innovative ways to improve performance.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
Night Manager employer: Urbanest group.
Contact Detail:
Urbanest group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management. Think about how you’d handle emergencies or motivate your team during those late shifts.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully led teams or improved operations in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our urbanest family.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Night Manager role shine through. We want to see how excited you are about leading a team and providing exceptional service to our residents!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities mentioned in the job description. We love seeing how your past roles have prepared you for this dynamic position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at urbanest!
How to prepare for a job interview at Urbanest group.
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and recent developments, especially regarding their new communities like urbanest Canary Wharf. This will show your genuine interest and help you align your answers with their goals.
✨Demonstrate Leadership Skills
As a Night Manager, you'll need to inspire and lead your team. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your proactive approach to leadership and how you can translate company strategy into actionable goals.
✨Showcase Your Problem-Solving Abilities
Expect questions about handling emergencies or complaints. Think of specific instances where you’ve dealt with difficult situations effectively. Emphasise your ability to remain calm under pressure and your commitment to providing outstanding service to residents.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face during night operations, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
