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- Tasks: Lead operations and create an exceptional living experience for students in London.
- Company: Join a thriving company dedicated to enhancing university life.
- Benefits: Competitive salary, gym discounts, travel loans, and generous pension contributions.
- Why this job: Make a real impact on student communities while developing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Dynamic work culture with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive plus benefits.
Hours: 37.5 hours per week. General Manager will work 5 out of 7 days in a week. You may be scheduled to work weekends on a rota basis. You will be scheduled to work between 7:30am - 8:00pm.
We’re looking for a dynamic General Manager to lead operations and deliver an exceptional student living experience. This role is pivotal in driving performance, fostering a positive culture, and ensuring our community reflects the highest standards of safety, service, and brand excellence.
Key Responsibilities:
- Leadership & Vision: Inspire and lead your team, translating company strategy into actionable goals.
- Operational Excellence: Oversee daily operations, ensuring safety, compliance, and a best-in-class resident experience.
- Financial Management: Manage budgets and P&L performance, identifying cost-saving opportunities without compromising quality.
- Team Development: Recruit, coach, and develop a high-performing, inclusive team.
- Resident & Stakeholder Engagement: Champion outstanding service and maintain strong relationships with university partners.
- Continuous Improvement: Use data-driven insights to enhance performance and adapt to changing needs.
- Compliance: Ensure full adherence to health, safety, and regulatory standards.
- Communication & Collaboration: Maintain clear and consistent communication across the community teams and with Head Office support teams. Regularly analyse key performance indicators (e.g. occupancy, PassTab, PowerBi, CMS, NPS, Hive survey results) and take action to address underperformance.
Key Skills & Competencies:
- Proven leadership and team management experience
- Strong decision-making and problem-solving skills
- Excellent communication and stakeholder engagement ability
- Commercial awareness and financial acumen
- Technical & Professional Skills with PMS and Microsoft applications
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others.
We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more.
Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
General Manager in London employer: Urbanest group.
Contact Detail:
Urbanest group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at urbanest. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching urbanest and its values. Understand their mission and think about how your experience aligns with their goals. This will show them you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on articulating your leadership style and how you’ve driven performance in past roles. Confidence is key when you’re aiming for that General Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the urbanest team. Let’s make it happen!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your leadership experience and any relevant operational achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing student living experiences and how your vision aligns with our mission at urbanest.
Showcase Your Financial Acumen: Since financial management is key for this role, don’t forget to mention your experience with budgets and P&L performance. We want to see how you’ve identified cost-saving opportunities in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at urbanest!
How to prepare for a job interview at Urbanest group.
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent developments, especially regarding their student living experience. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a General Manager, leadership is key. Prepare examples of how you've inspired teams and translated strategies into actionable goals. Think about specific situations where you’ve driven performance or fostered a positive culture, as these will resonate well with the interviewers.
✨Be Ready to Discuss Financial Acumen
Since financial management is a crucial part of the role, brush up on your budget management and P&L performance skills. Be prepared to discuss how you've identified cost-saving opportunities in previous roles without compromising quality. This will demonstrate your commercial awareness.
✨Engage with Data-Driven Insights
The job requires using data to enhance performance. Familiarise yourself with key performance indicators relevant to the role, such as occupancy rates and NPS scores. Be ready to discuss how you've used data in the past to drive improvements and adapt to changing needs.
