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- Tasks: Lead operations and create an exceptional student living experience in London.
- Company: Join a thriving company dedicated to enhancing university life.
- Benefits: Enjoy competitive salary, gym discounts, travel loans, and a generous pension.
- Why this job: Make a real impact on student communities while developing your leadership skills.
- Qualifications: Proven leadership experience and strong decision-making abilities required.
- Other info: Dynamic work culture with opportunities for growth and celebration of achievements.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive plus benefits.
Hours: 37.5 hours per week. General Manager will work 5 out of 7 days in a week. You may be scheduled to work weekends on a rota basis. You will be scheduled to work between 7:30am - 8:00pm.
We’re looking for a dynamic General Manager to lead operations and deliver an exceptional student living experience. This role is pivotal in driving performance, fostering a positive culture, and ensuring our community reflects the highest standards of safety, service, and brand excellence.
Key Responsibilities:
- Leadership & Vision: Inspire and lead your team, translating company strategy into actionable goals.
- Operational Excellence: Oversee daily operations, ensuring safety, compliance, and a best-in-class resident experience.
- Financial Management: Manage budgets and P&L performance, identifying cost-saving opportunities without compromising quality.
- Team Development: Recruit, coach, and develop a high-performing, inclusive team.
- Resident & Stakeholder Engagement: Champion outstanding service and maintain strong relationships with university partners.
- Continuous Improvement: Use data-driven insights to enhance performance and adapt to changing needs.
- Compliance: Ensure full adherence to health, safety, and regulatory standards.
- Communication & Collaboration: Maintain clear and consistent communication across the community teams and with Head Office support teams. Regularly analyse key performance indicators (e.g. occupancy, PassTab, PowerBi, CMS, NPS, Hive survey results) and take action to address underperformance.
Key Skills & Competencies:
- Proven leadership and team management experience
- Strong decision-making and problem-solving skills
- Excellent communication and stakeholder engagement ability
- Commercial awareness and financial acumen
- Technical & Professional Skills with PMS and Microsoft applications
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments. Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others.
We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
General Manager employer: Urbanest group.
Contact Detail:
Urbanest group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to build confidence. We can’t stress enough how important it is to articulate your experiences and showcase your leadership skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We want to remind them of your enthusiasm and commitment to joining their team!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience and any relevant operational excellence you've achieved in previous positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing student living experiences and how you can contribute to our mission at urbanest.
Showcase Your Financial Acumen: Since financial management is key for this role, be sure to include examples of how you've successfully managed budgets or identified cost-saving opportunities in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at urbanest!
How to prepare for a job interview at Urbanest group.
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they operate and what makes their student living experience exceptional. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive culture. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Be Financially Savvy
Brush up on your financial management skills. Be prepared to discuss how you've managed budgets and identified cost-saving opportunities in previous roles. Highlight any experience you have with P&L performance and how it contributed to operational excellence.
✨Engage with Stakeholders
Communication is key! Think about how you've built strong relationships with stakeholders in the past. Prepare to share examples of how you've championed outstanding service and engaged with university partners, as this will be crucial for the role.
