At a Glance
- Tasks: Be the friendly face of our community, helping residents and visitors with their needs.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a competitive salary, bonus, and fantastic perks like a birthday day off!
- Other info: Experience excellent career growth and be part of a passionate team.
- Why this job: Make a real impact in people's lives while working in a fun, supportive environment.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 31000 € per year.
We are looking for an amazing day Community Host to join our friendly team at Bargate Quarter and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 4 days on, 4 days off on a rolling rota between 8am - 8pm.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We are all about creating welcoming communities where people feel truly at home. If you are someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we would love for you to join us as a Community Host!
As Front of House, you will be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You will be involved in everything from handling enquiries to making sure each day runs smoothly.
Here’s what you’ll be doing:
- Be the go-to person: You will be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you will be on hand to help!
- Key Duties:
- Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
- Maintain building safety and security through inspections and emergency procedures.
- Complete operational tasks to ensure compliance and support team KPIs.
- Support the resident journey to deliver an excellent living experience.
- Leasing: Respond to enquiries and support viewings and applications. Assist prospects through to move-in. Update listings and support marketing activity. Contribute to reporting and market insights.
- Move-Ins / Renewals / Move-Outs: Ensure applications meet compliance requirements. Prepare apartments and coordinate cleaning/maintenance. Deliver smooth move-in and move-out experiences. Support renewals and complete inventory reports. Manage end-of-tenancy checks, damages, and deposits.
- Resident & Building Services: Handle resident enquiries, complaints, and accounts. Log and manage maintenance requests. Maintain accurate records and data systems. Manage parcels, keys, bookings, parking, and utilities. Support resident events and communications. Coordinate contractors and services access. Conduct inspections and report issues.
- Building Patrols & Safety: Perform regular safety and maintenance checks. Monitor CCTV and control site access. Manage visitors and report concerns. Follow emergency and continuity procedures.
Who You Are:
- Strong customer service and communication skills.
- Organised, detail-focused, and proactive.
- Confident working independently and handling issues calmly.
- IT literate (MS Office and systems).
- Committed to high standards and resident experience.
- Relevant qualifications (desirable).
- Professional, enthusiastic, and results-driven.
And here’s what we offer:
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need.
- Company pension scheme & medical cover for your long-term health & to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
- Enhanced sick pay & family leave to take care of yourself & your loved ones.
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones.
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow & reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance & counselling for those times when you need a little bit of extra support.
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
Community Host in Southampton employer: Urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and supportive work environment where our Community Hosts can thrive. Located in the heart of Bargate Quarter, Southampton, we offer a range of benefits including enhanced annual leave, a company pension scheme, and opportunities for personal growth through study support. Join us to be part of a team that values your contributions and celebrates your milestones, all while making a meaningful impact in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Host, you'll be the face of the development. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and providing top-notch service.
✨Tip Number 3
Prepare some questions! When you get the chance to ask about the role, think of questions that show your enthusiasm for creating a welcoming environment. It’ll make you stand out as someone who’s ready to dive in.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance to showcase your personality and passion for the role.
We think you need these skills to ace Community Host in Southampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service or handled enquiries in the past – we love a good story!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at urbanbubble!
How to prepare for a job interview at Urbanbubble
✨Know the Community
Before your interview, take some time to research Bargate Quarter and urbanbubble. Understand their values and what makes their community special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Community Host, you'll be the face of the development. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you can handle resident enquiries and complaints with ease.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult resident or managing an emergency. Think through your responses ahead of time, focusing on how you'd maintain professionalism and ensure a positive experience for everyone involved.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role and the company culture. This shows your enthusiasm and helps you determine if this is the right fit for you. Consider asking about team dynamics or how they celebrate successes within the community.
