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- Tasks: Support the General Manager in driving operational excellence and resident satisfaction.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a supportive work environment.
- Why this job: Make a real impact in property management while leading a passionate team.
- Qualifications: Experience in residential property management and strong leadership skills.
- Other info: Be part of a caring company that values your health and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top‑tier service, and bringing positive energy to everything you do, we’d love for you to join us as an Assistant General Manager!
As an Assistant General Manager, you will contribute to our vision of being “the greatest Residential Property Manager, making our cities a better place to live” by:
- Incredible outcomes you’ll deliver:
- Support the General/City Manager to drive commercial, operational and strategic performance
- Take accountability for operational excellence, financial performance and governance
- Lead the onsite team to achieve strong leasing, retention and resident satisfaction
- Act as senior lead and deputy in the absence of the General/City Manager
Your responsibilities:
- Property Management:
- Maintain high standards of property care in line with budgets, SLAs and regulations
- Support safe, efficient operations and deliver excellent customer experience
- Lead building operations in line with company standards and key regulations (RICS, ARMA‑Q, H&S)
- Ensure adequate resourcing, including reception cover when needed
- Oversee statutory compliance, inspections and KPI performance
- Support and brief onsite team with key operational updates
- Ensure compliance with PPMs and contractual obligations
- Manage budgets, purchase orders, invoices, contracts and financial admin
- Contribute to client reporting on performance and budgets
- Oversee resident services (parcels, keys, amenities, parking, housekeeping)
- Ensure maintenance requests are handled within SLA and high presentation standards maintained
- Manage contractors, complaints and third‑party service issues
- Maintain safe working procedures and update risk controls
- Oversee risk register and ensure actions are completed
- Act as lead for major incidents and escalated risks
- Act as key operational contact for clients and support/lead meetings
- Lead resident engagement and support the Community team to deliver excellent service
- Implement engagement strategies, including communication and events
- Drive resident feedback and reviews, improving service and satisfaction KPIs
- Deliver ESG and social value initiatives and maintain reporting records
- Lead, coach and develop the onsite team
- Model company values and behaviours
- Drive performance through objectives, reviews and regular meetings
- Ensure compliance with policies, processes and regulations
- Promote strong communication and team engagement
- Identify development needs and provide coaching/mentoring
- Support recruitment, training and talent development
Who You Are:
- Experienced residential property professional with strong sector knowledge
- Knowledgeable in regulations (RICS, ARMA‑Q, H&S) and able to apply them
- Committed to ongoing professional development
- Confident communicator with strong customer service and negotiation skills
- Strong leader and team player who delivers results through people
- IT proficient (Microsoft Office and databases)
- Highly organised with strong planning and decision‑making skills
- Skilled in coaching, mentoring and giving feedback
- Commercially and financially astute
- Relevant qualifications (TPI BTR Level 4 / ARLA desirable)
- Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health – desirable)
And So Much More:
From leading daily operations to guiding your team with strategy and support, you’ll ensure everything is aligned and performing seamlessly across the community.
What we’re looking for:
- Comparable property management experience (residential or hospitality)
- Strong understanding of building management and Health & Safety
- Proven ability to manage budgets effectively
- Excellent people management skills with experience leading large teams
- A track record of developing high‑performing teams in a fast‑paced environment
- Outstanding customer service standards
- High levels of energy, drive, and enthusiasm
- Strong communication, influencing, and relationship skills
- Ability to work proactively and use initiative in a competitive market
Desirable:
- Health & Safety qualification
- ARLA qualification
- IRPM foundation level qualification (or willingness to work towards)
And here’s what we offer:
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave
- Company pension scheme & medical cover
- Refer a friend scheme
- Paid volunteering day & social events
- Enhanced sick pay & family leave
- Life events for those big milestones
- Cycle to work scheme
- Study support
- Long service awards
- Employee assistance & counselling
And the best part? You’ll be working with some truly incredible people who are passionate about what they do & are always ready to support you! If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
Assistant General Manager in Southampton employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join online forums, or even hit up social media groups. The more connections you make, the better your chances of landing that Assistant General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. Share your passion for creating vibrant communities and how you can contribute to urbanbubble's mission. Remember, they want someone who fits their culture!
✨Tip Number 3
Prepare for interviews by researching urbanbubble inside out. Know their values, recent projects, and community initiatives. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining urbanbubble and making a difference in the community!
We think you need these skills to ace Assistant General Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating vibrant communities shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Experience: Make sure to highlight your relevant experience in property management and customer service. We love seeing how your background aligns with our mission of operational excellence and resident satisfaction.
Be Authentic: Don’t be afraid to show your personality! We’re looking for someone who brings positive energy and can connect with others, so let that come across in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Urbanbubble
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of residential property management and relevant regulations like RICS and ARMA-Q. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, mentoring, and driving performance. Highlighting your people management skills will resonate well with the interviewers.
✨Engage with Resident Experience
Urbanbubble values resident engagement, so come prepared with ideas on how to enhance community experiences. Think about strategies you've implemented before or new initiatives you could suggest to improve resident satisfaction and feedback.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing complaints or ensuring compliance with health and safety regulations. Practising your responses to these scenarios will help you demonstrate your problem-solving skills and operational excellence.