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- Tasks: Manage resident services, ensuring excellent customer support and smooth tenancy processes.
- Company: Join urbanbubble, the North West's leading property managing agent with a community-focused approach.
- Benefits: Earn up to £31,000 plus bonuses, enjoy enhanced leave, and celebrate special moments off.
- Why this job: Be part of a dynamic team redefining property management and creating vibrant communities.
- Qualifications: Customer service skills and property experience preferred; training provided for the right candidate.
- Other info: Supportive environment with opportunities for personal growth and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Resident Assistant plays a key role in our community, from first point of contact through to complete departure administering all tenancies. You will ensure that all resident files are compliant, deliver the best customer service to existing residents and new prospects and assist with events and any queries from residents throughout their tenancy with urbanbubble. The role is primarily working 40 hours (5 days over 7 Mon – Sun 8am – 8pm).
What we offer
- We offer amazing benefits such as a basic salary of up to £31,000 and 10% bonus, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, and much more.
- We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- Daily management of leads/prospects from internal management system via phone, email.
- Booking and conducting viewings onsite and virtually.
- Closing deals to achieve lettings target and processing applications.
- Obtaining all required references prior to accepting a tenancy.
- Working with the Finance team to ensure that move in monies and deposits have cleared in advance of the tenancy start date.
- Drafting tenancy documents.
- Mid-term inspections of the apartments are required, creating a report and where there is a maintenance issue or something findings which need attention actioning this promptly.
- Promptly following up all correspondence relating to contract extensions.
- Negotiating rental increases in line with market rent.
- Arranging check in/check outs.
- Assist with the arranging of engagement events for residents.
- Cover the Front of House team when required.
What are we looking for?
- Excellent Customer Service and dealing with difficult situations face to face.
- Property/ Lettings experience.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training however will be provided).
- Propertymark Level 4 Residential Letting & Property Management – England and Wales (desirable).
- Able to speak Welsh (desirable).
- Rent Smart Wales qualified (desirable) – please note, if you are not Rent Smart Wales qualified, we would still love to hear from you… If you are successful, we\\\’ll support you through this qualification within your first 3 months with us!
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.
INDMED
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Resident Services Assistant employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Urbanbubble values resourcefulness, so prepare to discuss how you've tackled tricky situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the urbanbubble community.
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've dealt with tricky situations and provided excellent service, as this is key for the Resident Services Assistant role.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for at urbanbubble.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Urbanbubble
✨Know Your Stuff
Before the interview, make sure you understand urbanbubble's mission and values. Familiarise yourself with their approach to community building and customer care. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service or handled difficult situations. Urbanbubble values professionals who can engage effectively with residents, so be ready to demonstrate your skills in this area.
✨Be Ready for Role-Specific Questions
Expect questions about property management and lettings. Brush up on relevant terminology and processes, such as tenancy agreements and inspections. Showing that you know the ins and outs of the role will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, upcoming projects, or how urbanbubble measures success in resident satisfaction. This shows your genuine interest in the role and the company.
