At a Glance
- Tasks: Lead a lettings team to create exceptional resident experiences and maximise occupancy.
- Company: Join urbanbubble, a vibrant company focused on building welcoming communities.
- Benefits: Enjoy perks like a birthday day off, wellbeing hour, and career development support.
- Other info: Be part of a supportive culture with opportunities for growth and fun socials.
- Why this job: Shape the future of living in exciting Build to Rent communities.
- Qualifications: Experience in lettings and strong leadership skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home.
We've partnered with
Starlight to operate a growing portfolio of exceptional Build to Rent communities, and we're now looking for a
Lettings Team Leader to help shape the resident journey from first enquiry through to move-in.
This role will be employed by Starlight , with urbanbubble responsible for the day-to-day management of the lettings function, team development, and customer experience.
You'll work closely with both teams, benefiting from urbanbubble's culture and expertise while playing an important role in supporting Starlight's continued growth.
If you're passionate about people, love delivering exceptional customer experiences, and enjoy leading high-performing teams, we'd love to hear from you.
What you'll be doing?
As Lettings Team Leader, you'll be responsible for leading our lettings team and ensuring an outstanding experience for every prospective resident.
You'll oversee the full customer journey, helping to maximise occupancy, conversion rates and resident satisfaction across our communities.
Alongside coaching and developing your team, you'll ensure processes are efficient, compliant and consistently delivered to a high standard.
Working closely with General Managers and operational teams, you'll help drive leasing performance while maintaining the premium service standards our residents expect.
- Lettings Performance & Customer Experience
- Oversee the end-to-end lettings journey from initial enquiry through to move-in
- Monitor the lettings pipeline and ensure enquiries are managed effectively
- Drive occupancy and conversion performance across the portfolio
- Support the delivery of resident retention initiatives
- Ensure prospective residents receive a professional, personalised and seamless experience at every stage
- Work closely with operational teams to identify opportunities to improve the customer journey
- Compliance & Administration
- Ensure all tenancy administration and referencing activities are completed accurately and compliantly
- Maintain accurate records across relevant systems and databases
- Support the preparation of tenancy agreements, move-in documentation and resident communications
- Ensure compliance with relevant lettings legislation, internal policies and operational processes
- Monitor team adherence to agreed standards and procedures
- Team Leadership & Development
- Lead, coach and support the Lettings team to deliver excellent performance and customer service
- Create a positive, collaborative and high-performing team culture
- Conduct regular one-to-ones, coaching conversations and performance reviews
- Support the onboarding and development of new team members
- Share best practices and drive continuous improvement across the lettings function
- Process Improvement and Reporting
- Review lettings processes and identify opportunities to improve efficiency and service delivery
- Produce and analyse lettings performance reports
- Monitor key performance indicators including enquiries, viewings, conversions and occupancy
- Provide insights and recommendations to improve performance
- Support wider business initiatives and projects as the portfolio continues to grow
- What we’re looking for
- Previous experience within residential lettings, Build to Rent, estate agency, student accommodation or a similar environment
- Experience leading, coaching or mentoring a team
- Strong understanding of the lettings process and tenancy administration
- Excellent customer service and relationship-building skills
- Strong organisational and administrative abilities with excellent attention to detail
- Experience working with CRM or property management systems
- Ability to prioritise multiple tasks in a fast-paced environment
- A proactive, positive and solution-focused approach
Desirable
- ARLA qualification
- Experience within the Build to Rent sector
- Experience supporting multiple developments or communities
- What’s in it for you
You'll play an important role in supporting a growing portfolio and helping shape the resident experience across Starlight communities, with the backing, support and expertise of urbanbubble alongside Starlight.
You'll also have access to a great range of benefits, including
- Birthday day off, wellbeing hour & enhanced annual leave
- Pension & medical cover
- Enhanced family leave & sick pay
- Paid volunteering day & regular socials
- Study support & career development opportunities
- INDMED
Lettings Team Leader in Manchester employer: urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Lettings Team Leader, you'll not only lead a high-performing team but also enjoy a range of benefits including enhanced annual leave, study support, and a proactive approach to career development. With the unique opportunity to shape resident experiences in exceptional Build to Rent communities, you'll be part of a dynamic environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Team Leader in Manchester
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like urbanbubble.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like urbanbubble? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit urbanbubble's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Team Leader in Manchester
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Team Leader role at urbanbubble, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at urbanbubble
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where urbanbubble operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to urbanbubble. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at urbanbubble.
