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- Tasks: Be the friendly face of our community, assisting residents and ensuring smooth operations.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a supportive work environment.
- Why this job: Make meaningful connections and impact residents' experiences every day.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
- Other info: Work in a fun, dynamic team with excellent growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an amazing day Front of House Concierge to join our friendly team at Burlington Square in Manchester and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 day on 4 day off 12 hour shift pattern including bank holidays and weekends.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We are all about creating welcoming communities where people feel truly at home. If you are someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we would love for you to join us as a Front of House.
As Front of House, you will be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You will be involved in everything from handling enquiries to making sure each day runs smoothly.
Here is what you will be doing:
- Be the go-to person: You will be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you will be on hand to help.
- Keep the building running smoothly: You will carry out regular checks of the building, fixing any small issues or cleaning emergencies you spot along the way. You will handle emergencies with a calm, can-do attitude.
- Monitor and manage: You will welcome visitors and contractors, oversee CCTV and help keep our community secure.
- And so much more: From supporting resident events to keeping things organised with parcels, emails and move-in inductions, you will ensure everything is running like clockwork whilst helping to foster a real sense of community.
What we are looking for:
- Customer service experience in a property or hospitality environment.
- A proactive, positive, and resilient attitude.
- A passion for customer service and solving problems.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other property management systems (don’t worry, we will train you on anything new).
- A can-do attitude and a love for working with a team that is both fun and driven.
And here is what we offer:
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need.
- Company pension scheme & medical cover for your long-term health & to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
- Enhanced sick pay & family leave to take care of yourself & your loved ones.
- Life events for those big milestones like your child’s first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow & reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance & counselling for those times when you need a little bit of extra support.
- And the best part? You will be working with some truly incredible people who are passionate about what they do & are always ready to support you.
If you are excited about making a real impact and being part of something special, we can’t wait to hear from you.
Front of House in Manchester employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations at the front desk. Being able to demonstrate your problem-solving skills and positive attitude during the interview will make you stand out.
✨Tip Number 3
Dress the part! As the face of the development, first impressions matter. Make sure you look professional and approachable. It shows that you care about the role and the residents you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in property or hospitality. We love seeing how your past roles have prepared you for being the friendly face of our community!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Front of House role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Urbanbubble
✨Know Your Role Inside Out
Before the interview, make sure you understand the Front of House role thoroughly. Familiarise yourself with the responsibilities mentioned in the job description, like handling enquiries and managing emergencies. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-tier service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your proactive attitude and passion for customer service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Front of House role. This shows that you're genuinely interested in being part of their community and helps you assess if it's the right fit for you.
✨Bring Positive Energy
As the face of the development, your energy matters! During the interview, let your personality shine through. Smile, maintain eye contact, and engage with your interviewers. A positive attitude can make a lasting impression and show that you’re the right fit for their vibrant team.
