Hey there! Ready to make a difference?
At urbanbubble, we're passionate about creating vibrant communities and exceptional resident experiences. As we continue to grow, we're looking for an ambitious and commercially astute leader to join our Executive Leadership Team as our new Commercial & Client Director.
This is a newly established strategic role with responsibility for leading our Commercial Directorate and driving commercial excellence across the business. You'll be at the forefront of strengthening client partnerships, improving portfolio performance, identifying opportunities for growth, and ensuring we continue to deliver outstanding value for both our clients and residents.
If you're a commercially driven leader who thrives on building relationships, leading high-performing teams and turning insight into action, we'd love to hear from you.
What you'll be doing:
As Commercial & Client Director, you'll lead the development and execution of urbanbubble's commercial strategy, ensuring sustainable growth, strong client retention, and exceptional commercial outcomes across our portfolio.
You'll provide strategic leadership across a broad commercial function, bringing together expertise in client management, commercial performance, marketing, mobilisation, consultancy, procurement and business growth.
Working closely with the Executive Leadership Team, you'll help shape business decisions, challenge conventional thinking and drive innovation, while ensuring commercial opportunities and risks are effectively managed.
- Develop and deliver urbanbubble's commercial strategy, aligned to our wider business goals
- Identify and unlock opportunities to improve asset performance, grow revenue, optimise expenditure and enhance long-term value for clients
- Drive sustainable growth through revenue generation, margin improvement and the development of new commercial opportunities
- Lead commercial decision-making using insights, data and market intelligence
- Develop and maintain executive-level relationships with key clients and stakeholders
- Lead strategic client reviews, ensuring strong engagement, retention and long-term partnership growth
- Act as a trusted advisor to clients, supporting them to achieve their commercial and operational objectives
- Represent urbanbubble externally, strengthening our reputation across the sector
- Provide visible leadership across the Commercial Directorate
- Create a culture of accountability, collaboration and continuous improvement
- Develop and coach a multidisciplinary team while building future capability and succession plans
- Work closely with Operations, Finance, Data & BI, Procurement and Leasing teams to maximise commercial performance across the business
- Establish strong commercial governance, controls and assurance frameworks
- Ensure commercial risks and opportunities are identified, understood and proactively managed
- Oversee commercial performance reporting, providing meaningful insight to senior stakeholders
- Challenge investment decisions, commercial models and business assumptions to maximise value creation
What we're looking for:
You'll be an experienced commercial leader with a proven track record of delivering growth, building strategic partnerships and leading high-performing teams.
You'll bring:
- Significant senior commercial leadership experience, ideally within Build to Rent, property, hospitality or other customer-focused sectors
- A strong track record of improving profitability, revenue and client performance
- Experience managing complex client portfolios and high-value stakeholder relationships
- Strong commercial, financial and analytical capability
- Exceptional influencing, negotiation and relationship-building skills
- Experience leading transformation, change and business growth initiatives
- The confidence and credibility to operate at Executive Leadership Team level
Most importantly, you'll be:
- Commercially ambitious - always looking for opportunities to create value and drive growth
- Client-focused - building trusted partnerships that deliver long-term success
- Data-led - using insight and analysis to inform decision-making
- Entrepreneurial - challenging thinking, spotting opportunities and making things happen
- Accountable - taking ownership and delivering results
- An inspiring leader - developing great people and creating high-performing teams
Alongside the opportunity to make a genuine impact, you'll have access to an excellent range of benefits, including:
- £100k - £115k
- 30 days annual leave, plus bank holidays
- 20% annual bonus scheme
- Car allowance
- Private medical cover
- Enhanced pension contribution
- Birthday day off
- Wellbeing hour
- Enhanced family leave and sick pay
- Employee Assistance Programme and counselling support
- Cycle to Work scheme
- Ongoing professional development, coaching and career development opportunities
This is a rare opportunity to join a growing and ambitious organisation at a pivotal stage in its journey.
You'll have the autonomy, influence and support to shape a newly evolving commercial function, strengthen strategic client partnerships and make a lasting impact on the future success of the business.
If you're excited by the opportunity to lead, influence and drive growth in a dynamic and fast-moving environment, we'd love to hear from you.
Commercial & Client Director in Manchester employer: urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Lettings Team Leader, you'll not only lead a high-performing team but also enjoy a range of benefits including enhanced annual leave, study support, and a proactive approach to career development. With the unique opportunity to shape resident experiences in exceptional Build to Rent communities, you'll be part of a dynamic environment that values collaboration and innovation.
