At a Glance
- Tasks: Lead a vibrant community and ensure exceptional resident experiences at Spectra.
- Company: Join urbanbubble, a dynamic company focused on creating welcoming communities.
- Benefits: Enjoy perks like a birthday day off, wellbeing hour, and career development support.
- Other info: Be part of a supportive team with great growth opportunities.
- Why this job: Shape a flagship development and make a real impact in MediaCityUK.
- Qualifications: Experience in property management and a passion for exceptional service.
The predicted salary is between 31500 - 38500 £ per year.
Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home.
- We've partnered with Starlight to operate one of their standout developments,
- Spectra in Salford Quays , and we're now looking for an
Assistant General Manage r to help lead the community and support the continued success of the development.
This role will be employed by Starlight, with urbanbubble responsible for the day-to-day operations, team, and resident experience.
You'll work closely with both teams, getting the best of urbanbubble's culture and ways of working, alongside the opportunity to shape something new with Starlight.
About the development Spectra is a collection of 393 contemporary homes set within Media City UK, offering a distinct quayside living experience shaped around modern lifestyles.
Designed as a private, members-style environment, Spectra brings together beautifully considered spaces, premium amenities, and a discreet, high-touch service.
Residents benefit from features including concierge, co-working lounges, a fully equipped gym, private dining spaces, and a landscaped courtyard garden - creating a seamless, community-focused living experience.
If you love building teams, creating exceptional environments, and delivering standout service, this is a brilliant opportunity to play a key leadership role within a flagship development.
What you’ll be doing
As Assistant General Manager, you'll work closely with the General Manager to deliver the operational, commercial and customer success of the development.
You'll lead from the front, support and develop the onsite team, drive resident satisfaction, and ensure the building operates safely, efficiently and to the highest standards.
You'll act as the General Manager's deputy, taking ownership of the day-to-day operation of the building and stepping into the lead role when required.
- Operational & Building Management
- Support the General Manager in overseeing the day-to-day operation of the development
- Ensure exceptional standards are maintained across all resident-facing and back-of-house areas
- Oversee resident services including parcel management, amenity bookings, housekeeping and key security
- Manage contractors and service partners to ensure works are completed safely, efficiently and to a high standard
- Support the management of budgets, purchase orders, invoices and operational expenditure
- Contribute to client reporting, operational reviews and continuous improvement initiatives
- Asset Management & Compliance
- Take ownership of key compliance activities and statutory inspections across the development
- Help maintain a safe, compliant and well-managed environment for residents, team members and contractors
- Support building inspections, risk assessments and compliance audits
- Work closely with Facilities Management teams to ensure high asset standards are maintained
- Monitor contractor performance and ensure all regulatory and contractual obligations are met
- Act as a senior operational lead during incidents, escalations or emergency situations
- Team Leadership & Development
- Lead, coach and support the onsite team to deliver exceptional service
- Conduct regular one-to-ones, team meetings and performance reviews
- Create a positive, engaged and high-performing culture
- Support recruitment, onboarding and development of team members
- Lead by example and act as a role model for urbanbubble's values and behaviours
- Resident Experience & Engagement
- Support the delivery of an exceptional resident experience at every touchpoint
- Work with the Community Host team to create a welcoming, engaging and inclusive community
- Help shape and deliver resident engagement initiatives, events and communications
- Drive resident satisfaction, online reviews and retention performance
- Deliver ESG and social value initiatives that enhance the community experience
- Performance & Reporting
- Support the delivery of occupancy, resident satisfaction and retention targets
- Monitor KPIs and operational performance metrics
- Identify opportunities to improve service delivery and operational efficiency
- Assist with weekly, monthly and quarterly reporting requirements
- Build strong relationships with clients, residents and stakeholders
- What we’re looking for
- Experience within residential property management, Build to Rent, PBSA, co-living, hospitality or a similar customer-focused environment
- Strong knowledge of building operations, compliance and Health & Safety requirements
- Experience leading, coaching and developing people
- A customer-first mindset with a passion for delivering exceptional service
- Strong commercial awareness and experience managing budgets and contractors
- Excellent organisational and problem-solving skills
- A confident communicator who can build strong relationships with residents, clients and colleagues
- The ability to remain calm under pressure and make sound decisions
- High energy, drive, and a proactive approach
Desirable
- Experience in a Build to Rent environment
- TPI BTR Level 4 qualification
- ARLA qualification
- IOSH Managing Safely or other Health & Safety qualification
- First Aid, Fire Marshal or Mental Health First Aid qualification
- What’s in it for you
You’ll play a key role in shaping a brand-new partnership and community, with the backing, support and expertise of urbanbubble alongside Starlight.
You’ll also have access to a great range of benefits, including
- Birthday day off, wellbeing hour & enhanced annual leave
- Pension & medical cover
- Enhanced family leave & sick pay
- Paid volunteering day & regular socials
- Study support & career development opportunities
- Employee assistance & counselling support
- Cycle to work scheme
Why this role?
This is a unique opportunity to
- Play a key leadership role within a flagship development at the heart of Media City UK
- Work alongside an experienced General Manager and develop your leadership career
- Become a trusted deputy with real responsibility and influence
- Deliver a premium, members-style living experience
- Help shape a new client partnership and community
- Gain exposure to both urbanbubble and Starlight, broadening your experience and career opportunities
If you’re excited about making a real impact and being part of something new, we’d love to hear from you.
INDMED
Assistant General Manager in Manchester employer: urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Lettings Team Leader, you'll not only lead a high-performing team but also enjoy a range of benefits including enhanced annual leave, study support, and a proactive approach to career development. With the unique opportunity to shape resident experiences in exceptional Build to Rent communities, you'll be part of a dynamic environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like urbanbubble. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to urbanbubble
Don't be shy about reaching out to urbanbubble directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about urbanbubble and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at urbanbubble
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
