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- Tasks: Troubleshoot IT issues and provide top-notch support for financial systems.
- Company: Leading property management agent in Manchester with a focus on innovation.
- Benefits: Engaging work environment, opportunities for growth, and a supportive team culture.
- Why this job: Join a dynamic team that values community and enhances customer service.
- Qualifications: Experience in second line support and customer-facing applications required.
- Other info: Great opportunity to develop your skills in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading property management agent in Manchester is seeking a 2nd Line Systems Support Engineer to enhance customer service and support IT operations. This role involves troubleshooting IT issues, managing tickets, providing system support, and maintaining communication across the organization.
Ideal candidates should have experience in second line support, financial systems, and customer-facing applications. Join a team that values innovation and community building in a dynamic environment that prioritises employee engagement.
2nd Line IT Support Engineer — Fin Systems & Portals in Manchester employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer — Fin Systems & Portals in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service and IT support. We want to show them that you're not just a fit for the role, but also for their team.
✨Tip Number 3
Show off your troubleshooting skills! Be ready to discuss specific examples of how you've resolved IT issues in the past. This is your chance to shine and demonstrate your expertise in second line support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line IT Support Engineer — Fin Systems & Portals in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in second line support and financial systems. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm for customer service and IT operations.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can demonstrate their problem-solving abilities, especially in a customer-facing context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Urbanbubble
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of second line support and financial systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully managed customer queries or complaints in previous roles. Highlight your communication skills and how you maintain a positive attitude even when under pressure.
✨Familiarise Yourself with the Company Culture
Research the property management agent and understand their values around innovation and community building. During the interview, relate your personal values and experiences to theirs, showing that you’d be a great fit for their dynamic environment.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their IT operations, team dynamics, or how they measure employee engagement. It shows you're genuinely interested in the role and the company, which can set you apart from other candidates.
