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- Tasks: Manage lettings enquiries and ensure a smooth move-in experience for new residents.
- Company: Join urbanbubble, a company focused on building communities, not just managing properties.
- Benefits: Up to £29,000 salary, enhanced leave policies, study support, and more.
- Why this job: Be part of an exciting journey in the property industry and make a real impact.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 20880 - 29100 £ per year.
Role overview
We’re looking for a proactive and sales-driven Lettings Administrator to join our Lettings team in Manchester. This is a fantastic opportunity to be part of the exciting journey of bringing our Build to Rent developments to life.
In this role, you’ll work closely with our General Managers and Resident Services teams to hit lettings targets and ensure a smooth move-in experience for every new resident. You’ll play a key part in making sure prospects feel welcome and connected to our community even before they collect their keys, while also keeping on top of the important admin that comes with lettings.
We’re after someone who’s organised, a natural communicator, and passionate about delivering excellent customer service.
At urbanbubble, we believe in building communities, not just managing buildings. As a Lettings Administrator, you’ll be at the heart of that mission, helping people feel at home from day one.
What do we offer?
- A basic annual salary of up to £29,000 per annum, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
- Handle lettings enquiries over the phone, email and through our internal system.
- Administration and main point of contact for new applications, including managing the referencing process, arranging sparkle cleans, pre let checks and inventories, drafting tenancy agreements and facilitating payment of move in monies.
- Ensure all necessary paperwork, holding funds and checks are in place prior to starting the referencing process and then again prior to handing an application back to the site teams to move in.
- Ensure payments have been received with the accounts team prior to move in.
- Input the information provided by the site teams accurately onto the management system.
- Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure resident retention rates remain high.
- Ensure all GDPR processes are followed at all times.
- Agree renewals with residents in line with updated market values.
- Serve section 21 and section 8 notices as required.
- Request feedback throughout the processes via our survey systems.
What are we looking for?
- Excellent oral and written communication skills.
- Customer Service experience both face to face and via telephone.
- Excellent telephone manner.
- A confident self-starter.
- Team player, yet with the ability to work alone and on own initiative.
- Strong administration skills.
- Customer service experience.
- Positive and can do attitude.
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- Adaptable.
- Keen interest in learning the property industry.
Desirable
- Knowledge of relevant Lettings and Estate Agency Acts.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
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Lettings Administrator employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. Understanding their mission of building communities will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Lettings Administrator, you'll need to be a natural communicator. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can handle the admin side of the role while keeping customer service at the forefront.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lettings Administrator role. Highlight your relevant experience in customer service and administration, and show us how your skills align with our mission of building communities.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Be Organised: We love a well-structured application! Make sure your documents are neatly formatted and easy to read. This reflects your organisational skills, which are super important for a Lettings Administrator.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Urbanbubble
✨Know Your Stuff
Before the interview, make sure you understand the lettings process inside out. Familiarise yourself with relevant Lettings and Estate Agency Acts, as well as the specific services urbanbubble offers. This will show your passion for the industry and help you answer questions confidently.
✨Show Off Your Communication Skills
As a Lettings Administrator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past. This will demonstrate your excellent oral and written communication skills.
✨Be Organised
Since the role involves a lot of administration, showcase your organisational skills during the interview. Bring a notepad to jot down important points and prepare a list of questions to ask about the role. This will highlight your proactive nature and attention to detail.
✨Emphasise Your Customer Service Experience
Urbanbubble values exceptional customer service, so be ready to discuss your previous experiences in this area. Share specific examples where you went above and beyond to ensure customer satisfaction. This will illustrate your commitment to delivering an excellent move-in experience for new residents.
