At a Glance
- Tasks: Be the face of our community, ensuring residents have an amazing experience every day.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a supportive work environment.
- Other info: Work with passionate people and enjoy opportunities for personal growth.
- Why this job: Make meaningful connections and positively impact residents' lives in a dynamic role.
- Qualifications: Strong customer service skills and experience in team leadership are essential.
We are looking for an amazing day Senior Community Host - Day to join our friendly team at Mustard Wharf in Leeds and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 40 hours per week 5 days over 7 on a rota basis.
Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Senior Community Host!
As Senior Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You’ll be involved in everything from handling enquiries to making sure each day runs smoothly.
Incredible outcomes you’ll deliver:
- Act as the face of the community, delivering a professional and welcoming resident experience
- Maintain a safe, secure, and compliant building through inspections and procedures
- Support team performance, including training, onboarding, and supervision of Community Hosts
- Contribute to an exceptional resident journey and overall community experience
Key responsibilities
Team leadership & quality
- Coach, mentor, and support Community Hosts, including onboarding and inductions
- Provide feedback, set objectives, and maintain service standards through audits
- Ensure policies, procedures, and safety standards are consistently followed
Leasing & commercial awareness
- Support enquiries, viewings, applications, and marketing activity
- Maintain listings, analyse data, and contribute to performance targets
Resident lifecycle (Move-in to Move-out)
- Ensure compliance, apartment readiness, and smooth move-in/out processes
- Support renewals, inspections, and resolve deposits or damages efficiently
Resident & building services
- Handle resident enquiries, complaints, and maintenance requests
- Manage parcels, bookings, communications, and resident accounts
- Coordinate contractors, services, and day-to-day building operations
- Support resident events and maintain high presentation standards
Safety & operations
- Conduct regular building patrols and safety checks
- Monitor CCTV, manage access, and respond to emergencies appropriately
Who you are (key skills & experience)
- Strong customer service experience, including handling challenging situations
- Experience supervising, coaching, or leading a team
- Excellent communication, organisation, and problem-solving skills
- Confident using Microsoft Office and management systems
- Able to work independently, follow procedures, and stay calm under pressure
- High attention to detail with strong standards for presentation and service
- Professional, proactive, and resident-focused with a positive attitude
- Relevant qualifications (ARLA, TPI, First Aid, H&S) desirable
And here’s what we offer:
We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!
Here's a little glimpse into our bubble benefits
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
- Company pension scheme & medical Cover for your long-term health & to help plan for the future
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
- Enhanced sick pay & family leave to take care of yourself & your loved ones
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
- Cycle to work scheme to help you get to work in a healthier, greener way
- Study support to help you grow & reach your goals
- Long service awards to celebrate every mile stone with us
- Employee assistance & counselling for those times when you need a little bit of extra support
& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
INDHIG
Senior Community Host in Leeds employer: Urbanbubble
Folk Co-Living is an exceptional employer that prioritises community building and hospitality, offering a vibrant work culture where creativity thrives. As the Portfolio Community & Events Manager, you will have the opportunity to curate unique events that enhance resident experiences across multiple sites in London, while also benefiting from professional growth opportunities and a supportive team environment. With a focus on collaboration and engagement, you'll play a pivotal role in fostering a welcoming atmosphere that makes every resident feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Community Host in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Urbanbubble. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Urbanbubble
Don't be shy about reaching out to Urbanbubble directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Community Host in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Urbanbubble and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Urbanbubble
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
