At a Glance
- Tasks: Lead operations at a luxury development, ensuring resident satisfaction and team performance.
- Company: Urbanbubble, a pioneering company redefining city living with vibrant communities.
- Benefits: Up to £47,000 salary, 10% bonus, enhanced leave, and fantastic perks.
- Other info: Dynamic role with opportunities for personal development and team building.
- Why this job: Join a fast-growing business and make a real impact on community living.
- Qualifications: Experience in property management, strong leadership, and excellent customer service skills.
The predicted salary is between 33600 - 58800 £ per year.
Urbanbubble are seeking an experienced Community & Operations Manager to help lead the operations of Tura, a luxury new Build to Rent development. Tura is a brand-new Build to Rent development offering 500 high-end apartments on the banks of the River Aire in Leeds. Ideally located, Tura is just a 10‑minute walk from Leeds Central Station and a stone's throw away from Tower Works at Mustard Wharf. Residents will enjoy exclusive on‑site amenities, including a gym, residents’ lounge, and outdoor communal spaces.
As Community & Operations Manager, you will work alongside our General Manager to oversee all aspects of day‑to‑day operations, including team leadership, resident satisfaction, leasing performance, and commercial outcomes. You should have a strong track record in property management or residential leasing operations, with a passion for delivering exceptional customer service and creating vibrant, inclusive communities. This role offers more than property management; it is an opportunity to help define best practices in an emerging sector, lead a passionate team, and be part of a pioneering development that will redefine city living for generations. This role is based on site 40 hours per week, Monday to Sunday.
What you’ll do:
- Operational Excellence: Ensure our customers and their homes are cared for and maintained to the highest standards, within budgets, service agreements, and regulatory requirements. Support the General Manager in implementing building processes that deliver operational efficiency, outstanding customer experiences, and regulatory compliance (RICs, ARMA‑Q, H&S). Contribute to weekly, monthly, and quarterly reporting on lettings performance, operational budgets, and service delivery.
- Leasing & Resident Engagement: Lead leasing initiatives to ensure occupancy targets are achieved. Act as the friendly face of the development, leading your team to enhance the resident experience and deputise for the General Manager when needed. Implement engagement strategies, including resident communications, events, and feedback programs. Collaborate with marketing to create and deliver social content that reflects the community spirit.
- Health & Safety: Ensure all H&S policies and procedures are followed, providing a safe environment for residents, staff, and visitors. Oversee annual testing, training, and compliance records to maintain robust health and safety standards.
- People & Team Management: Lead by example, role‑model Urbanbubble values and behaviours. Drive performance through objective setting, one‑to‑ones, team meetings, and personal development. Manage contractors, resolve service issues, and elevate complaints appropriately. Support recruitment, training, and development of talent to build a motivated, high‑performing team.
What are we looking for?
- Comparable experience in a managerial role leading operational teams.
- Experience in residential leasing, achieving occupancy targets, and managing lettings processes.
- Proven experience delivering excellent customer service and managing supplier relationships.
- Strong leadership skills with experience managing and developing large teams.
- A people person with excellent communication and rapport‑building skills.
- Results‑driven with a focus on achieving targets and objectives.
- Experience managing large budgets and Health & Safety/compliance across a large building.
- Level 3 Certificate in Property Agency.
What do we offer?
- A basic annual salary of up to £47,000 plus 10% bonus.
- The opportunity to work in an exciting, fast‑growing business.
- Fantastic benefits such as enhanced family leave policies, cycle‑to‑work scheme, season ticket loan, enhanced sick pay, study support and much, much more.
- Enhanced annual leave, including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones.
- Family always comes first at Urbanbubble.
We’re an equal opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process.
Community & Operations Manager in Leeds employer: Urbanbubble
Urbanbubble is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of up to £47,000 plus bonuses, alongside fantastic benefits such as enhanced family leave policies and a cycle-to-work scheme. Our vibrant work culture fosters inclusivity and teamwork, allowing you to lead a passionate team in a pioneering luxury development while enjoying the unique opportunity to shape community living in Leeds. Join us at Tura, where your contributions will directly impact resident satisfaction and operational excellence in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community & Operations Manager in Leeds
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Urbanbubble.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Urbanbubble? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Urbanbubble's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Community & Operations Manager in Leeds
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Community & Operations Manager role at Urbanbubble, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Urbanbubble
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Urbanbubble operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Urbanbubble. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Urbanbubble.
