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For Companies At a Glance
- Tasks: Keep communal areas and grounds spotless while providing top-notch customer service to residents.
- Company: Join urbanbubble, the North West's leading property managing agent focused on community and innovation.
- Benefits: Earn up to £28,500 plus a 10% bonus, enhanced leave policies, and extra days off for your birthday.
- Why this job: Be part of a dynamic team that values professionalism and creativity while making a real impact.
- Qualifications: Experience in housekeeping or cleaning, excellent communication skills, and a keen eye for detail required.
- Other info: Work 40 hours a week, including weekends, with a friendly and supportive team environment.
The predicted salary is between 22800 - 28500 £ per year.
Role overview
You will ensure the building, communal areas, and grounds are kept to high standards of cleanliness and act as a face for the development, engaging with residents to ensure exceptional customer service at all times.
This role involves working 40 hours per week, including weekends on a rota basis.
What benefits do we offer?
- Salary of up to £28,500 + 10% Bonus
- Enhanced family leave policies
- Cycle to work scheme
- Enhanced sick pay
- Additional benefits including an extra day off for your birthday and when you buy your house
What will you do?
- Clean all communal areas thoroughly daily, including polishing, dusting, vacuuming, and sparkle cleans of apartments for move-ins.
- Ensure lifts are kept clean and panels streak-free.
- Have an open, friendly, and helpful approach with all requests, emphasizing resident service.
- Empty external ashtrays into non-combustible containers, clean, and replace them.
- Assist residents in a friendly manner, maintaining high levels of customer care and service.
- Report any H&S issues immediately to your line manager.
- Complete daily cleaning checklists promptly.
- Keep cleaning materials organized and up to date.
- Maintain a clean and smart appearance at all times.
- Provide utility readings as required by residents.
What are we looking for?
- Experience as a housekeeper or cleaner in hospitality or large-scale residential property.
- Excellent communication skills and attention to detail.
- Ability to work independently and follow instructions.
- High standards of cleanliness and customer service.
- Ability to work in a fast-paced environment with good time management.
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining property management through community building, customer care, and innovation. We serve over 14,000 residents and are growing. We seek bold, ambitious, resourceful team members to manage and create communities. Join us to unleash your potential and exceed customer expectations.
urbanbubble values professionalism, hard work, innovation, and passion. We are an equal opportunity employer and encourage applicants to request support during the recruitment process.
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Housekeeper employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and practices used in hospitality or large-scale residential properties. This knowledge will help you demonstrate your understanding of the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively interacted with residents or guests in previous roles. This will highlight your ability to engage with residents effectively.
✨Tip Number 3
Research urbanbubble and their approach to community building and customer care. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your time management skills and how you handle working in fast-paced environments. Providing specific examples will show that you can thrive under pressure, which is crucial for this role.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or cleaning, particularly in hospitality or large-scale residential properties. Emphasise your attention to detail and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for cleanliness and customer service. Mention specific examples of how you've maintained high standards in previous roles and how you can contribute to urbanbubble's community-focused approach.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively engaged with residents or customers in the past. This could be through direct interactions or resolving issues.
Showcase Time Management Abilities: Demonstrate your ability to work independently and manage your time effectively. Include instances where you've successfully completed tasks under tight deadlines or in fast-paced environments.
How to prepare for a job interview at Urbanbubble
✨Show Your Attention to Detail
As a housekeeper, attention to detail is crucial. During the interview, be prepared to discuss specific examples of how you've maintained high cleanliness standards in previous roles. Highlight any particular cleaning techniques or routines you follow to ensure everything is spotless.
✨Demonstrate Your Customer Service Skills
Since this role involves engaging with residents, it's important to showcase your customer service experience. Share stories that illustrate your friendly and helpful approach, especially in challenging situations. This will show that you can maintain a positive atmosphere for residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about how you would respond to common challenges faced in housekeeping, such as dealing with difficult residents or managing time effectively during busy periods.
✨Dress Professionally and Maintain a Smart Appearance
First impressions matter! Dress smartly for your interview to reflect the professional image expected in the role. This not only shows respect for the interviewers but also demonstrates your understanding of the importance of maintaining a clean and smart appearance in your work.
