At a Glance
- Tasks: Engage with residents, manage enquiries, and create a vibrant community atmosphere.
- Company: Join urbanbubble, the North West's leading property managing agent.
- Benefits: Enjoy enhanced leave, family-friendly policies, and study support.
- Other info: Flexible night shifts with opportunities for personal growth.
- Why this job: Be the friendly face of our co-living space and make a real difference.
- Qualifications: Customer service experience and a passion for meeting new people.
The predicted salary is between 31000 - 31000 £ per year.
You will act as a face of our co-living building based in Harrow, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. With the rest of the team, you will help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoy meeting new people. This role is 8pm – 8am on a 4 on, 4 off shift pattern.
Duties will include:
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Manage and respond to general enquiries via phone, email and other channels
- Key and parcel management
- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
- Co-ordinate, instruct and allow access for services to the development
- Record, monitor and respond to any resident feedback
- Manage booking of meetings and event spaces for residents and external guests
- Clear and concise handover to day team arriving on shift
- Conduct daily building walks and monitor CCTV
The ideal candidate will have:
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- High organisation and ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones.
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
So, what do you say – interested? Apply now and join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Community Host - Night in Harrow employer: Urbanbubble
Folk Co-Living is an exceptional employer that prioritises community building and hospitality, offering a vibrant work culture where creativity thrives. As the Portfolio Community & Events Manager, you will have the opportunity to curate unique events that enhance resident experiences across multiple sites in London, while also benefiting from professional growth opportunities and a supportive team environment. With a focus on collaboration and engagement, you'll play a pivotal role in fostering a welcoming atmosphere that makes every resident feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host - Night in Harrow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Urbanbubble. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Urbanbubble before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Host - Night in Harrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Urbanbubble:Your cover letter is your chance to shine! Tell us why you want to work at Urbanbubble specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Urbanbubble!
How to prepare for a job interview at Urbanbubble
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
