At a Glance
- Tasks: Be the friendly face of our community, helping residents and visitors with their needs.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a competitive salary, bonus, and perks like a birthday day off and paid volunteering.
- Other info: Work with passionate people and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in people's lives while working in a fun, supportive environment.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 31000 € per year.
We are looking for an amazing day Community Host to join our friendly team at Bargate Quarter and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 4 days on 4 days off on a rolling rota between 8am - 8pm.
As Front of House, you'll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You'll be involved in everything from handling enquiries to making sure each day runs smoothly.
Here's what you'll be doing:
- Be the go-to person: You'll be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you'll be on hand to help!
- Key Duties:
- Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
- Maintain building safety and security through inspections and emergency procedures.
- Complete operational tasks to ensure compliance and support team KPIs.
- Support the resident journey to deliver an excellent living experience.
- Leasing:
- Respond to enquiries and support viewings and applications.
- Assist prospects through to move-in.
- Update listings and support marketing activity.
- Contribute to reporting and market insights.
- Move-Ins / Renewals / Move-Outs:
- Ensure applications meet compliance requirements.
- Prepare apartments and coordinate cleaning/maintenance.
- Deliver smooth move-in and move-out experiences.
- Support renewals and complete inventory reports.
- Manage end-of-tenancy checks, damages, and deposits.
- Resident & Building Services:
- Handle resident enquiries, complaints, and accounts.
- Log and manage maintenance requests.
- Maintain accurate records and data systems.
- Manage parcels, keys, bookings, parking, and utilities.
- Support resident events and communications.
- Coordinate contractors and services access.
- Conduct inspections and report issues.
- Building Patrols & Safety:
- Perform regular safety and maintenance checks.
- Monitor CCTV and control site access.
- Manage visitors and report concerns.
- Follow emergency and continuity procedures.
Who You Are:
- Strong customer service and communication skills.
- Organised, detail-focused, and proactive.
- Confident working independently and handling issues calmly.
- IT literate (MS Office and systems).
- Committed to high standards and resident experience.
- Relevant qualifications (desirable).
- Professional, enthusiastic, and results-driven.
And here's what we offer:
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need.
- Company pension scheme & medical cover for your long-term health & to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
- Enhanced sick pay & family leave to take care of yourself & your loved ones.
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home.
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow & reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance & counselling for those times when you need a little bit of extra support.
If you're excited about making a real impact and being part of something special, we can't wait to hear from you!
Locations
Community Host in Hampshire, Portsmouth employer: Urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and supportive work environment where our Community Hosts can thrive. Located in the heart of Bargate Quarter, Southampton, we offer competitive salaries, generous benefits including enhanced annual leave, and opportunities for personal growth through study support and wellness initiatives. Join us to be part of a passionate team dedicated to creating welcoming communities and making a meaningful impact in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Host, you'll be the face of the development. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and providing top-notch service.
✨Tip Number 3
Prepare some questions! When you get the chance to chat with the team, ask about their favourite parts of working at urbanbubble. This shows you're keen and helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to jump into the community spirit!
We think you need these skills to ace Community Host in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service or created welcoming environments in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at urbanbubble!
How to prepare for a job interview at Urbanbubble
✨Know the Community
Before your interview, take some time to research Bargate Quarter and urbanbubble. Understand their values and what makes their community special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Community Host, you'll be the face of the development. Prepare examples from your past experiences where you've provided exceptional customer service or resolved issues effectively. Highlighting these skills will demonstrate that you can handle resident enquiries and complaints with ease.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult resident or managing multiple tasks at once. Think through how you would approach these scenarios calmly and professionally, as this role requires a proactive and organised mindset.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your enthusiasm and helps you gauge if urbanbubble is the right fit for you. For example, ask about the types of events they host for residents or how they support their staff's wellbeing.
