General Manager Rondo - Stratford, London Build to Rent

We’re looking for a General Manager to oversee all aspects of management across our residential site in Stratford, London! Our Rondo luxury new Build to Rent development is a stylish development with 301 units under management. There is an exciting array of amenities for our residents including a gym, gym studio, cinema room, private dining rooms and workspaces, resident lounges, terraces, as well as 24/7 concierge and onsite maintenance. The role requires a 40-hour working week with occasional weekends.

What you’ll do:

• Be solely responsible for delivering all aspects of the operational and budgetary management of the development, including the delivery of high-quality customer service.
• Deliver consistently high standards of resident service.
• Provide inspirational leadership to a highly motivated team committed to continuous improvement, outstanding performance, and excellent resident satisfaction.
• Ensure the team operates with clear processes and procedures with inbuilt measures of quality and control, acting as coach and mentor.
• Maintain a legally and regulatory compliant building by ensuring all health and safety matters are inspected, monitored, and actioned appropriately.
• Create a sense of community within the building by fostering resident interaction online (e.g., via social media) or through hosting events.
• Ensure occupancy absorption rates meet targets; rents are collected on time, ancillary income targets are met, while minimizing costs and containing gross to net leakage through effective operational management.
• Work with colleagues to identify opportunities to simplify and improve operational processes to enhance customer service, including dealing with complaints and resolving tenant and staff issues.
• Develop and implement reporting of Key Performance Indicators to monitor operational effectiveness.
• Be a brand guardian by overseeing communication, tone of voice, and maintaining commercial awareness across all online platforms.
• Act as a role model for organizational values and key behaviors, utilizing effective two-way communication, and fostering a motivated team with positive staff engagement.
• Recruit, develop, and retain talent by promoting peak performance through effective people management, including one-to-one reviews.

What we are looking for:

• Comparable experience in a managerial role leading operational teams, preferably in residential property, student accommodation, or hotels.
• Lettings experience and a track record of driving targets to manage and lead teams providing consistent, efficient, high-quality customer service.
• Experience delivering outstanding customer service, including negotiation skills and handling difficult situations.
• Experience managing effective client relationships.
• Knowledge and experience of managing large budgets.
• Experience managing health & safety and compliance within a residential building, with proficient knowledge of legislation.
• Health & Safety qualification (desirable).

What we offer:

• A basic annual salary of up to £65,000 + 10% bonus.
• The opportunity to work in an exciting, fast-growing business.
• Fantastic benefits such as enhanced family leave policies, cycle-to-work scheme, season ticket loan, enhanced sick pay, study support, and much more.
• Enhanced annual leave including your birthday off and a day when you buy your house — because we believe in celebrating special moments with loved ones. Family always comes first at urbanbubble.

If you think you’re right for the role of General Manager, then apply now!

At urbanbubble, we’re looking for professional, hardworking, innovative, passionate individuals who are effective in their roles and truly engage with customers. We are an equal opportunity employer and invite applicants to contact us for any additional support needed during the recruitment process.