At a Glance
- Tasks: Lead a vibrant residential community and ensure exceptional service for all residents.
- Company: Dynamic property management company focused on enriching urban living experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a motivated team dedicated to continuous improvement and resident satisfaction.
- Why this job: Make a real difference in people's lives while managing a stylish luxury development.
- Qualifications: Proven managerial experience in residential or hospitality sectors with strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a General Manager to oversee all aspects of management across our residential site in Stratford, London! You will contribute to our vision of “enriching build to rent communities with expertise and passion, making our cities incredible places to live”. Our Rondo luxury new Build to Rent development is a stylish development with 301 units under management. There is an exciting array of amenities for our residents including a Gym, Gym Studio, Cinema room, Private Dining Rooms and Workspaces, Resident Lounges, Terraces, as well as 24/7 concierge and onsite maintenance. The role requires a 40 hour working week with occasional weekends.
What you’ll do:
- Being solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including the delivery of exceptionally high-quality customer service.
- Being passionate about delivering consistently high standards of resident service.
- Providing inspirational leadership to a highly motivated team that are committed to working within a culture of continuous improvement, outstanding performance, and excellent levels of Resident satisfaction.
- Ensuring the team operates with a clear set of processes and procedures with inbuilt measures of quality and control acting as coach and mentor.
- Always running a legally and regulatory compliant building, by ensuring all Health rents are collected on time and ancillary income targets are met whilst minimising costs and containing gross to net leakage by effective operational management.
- Working with colleagues to identify opportunities to simplify and improve operational processes that will enhance customer service by dealing with complaints and rectifying tenants and staff issues.
- Developing and implementing the reporting of Key Performance Indicators as a way of monitoring operational effectiveness.
- Being a brand guardian to oversee the communication, tone of voice and be commercially aware through all interactions on all online platforms.
- Acting as a role model for the values and key behaviours across the organisation, utilising effective two-way communication and fostering a truly motivated team with positive staff engagement.
- To recruit, develop and retain talent by promoting peak performance through effective people management, embracing the one-to-one and review process.
What are we looking for:
- Comparable experience in a managerial role leading operational teams, preferably in Residential property, Student Accommodation or Hotels.
- Lettings experience and driving targets to effectively manage and lead the team to provide the customers with consistent, efficient and high quality customer service.
- Experience delivering outstanding customer service, including negotiation skills and dealing with difficult situations.
- Experience managing effective client relationships.
- Knowledge and experience of managing large budgets.
General Manager employer: urbanbubble
At urbanbubble, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises family and personal milestones. With competitive salaries, generous benefits like enhanced annual leave and study support, and a commitment to employee growth, we empower our team to thrive in their roles while fostering a sense of community across our diverse portfolio in the South West. Join us in redefining property management and experience a workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like urbanbubble.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like urbanbubble.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to urbanbubble.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of urbanbubble. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at urbanbubble
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with urbanbubble, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at urbanbubble, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for urbanbubble could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at urbanbubble as they’re likely seeking a candidate who can enhance their workplace culture.
