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- Tasks: Lead a vibrant residential community and ensure exceptional service for all residents.
- Company: Dynamic property management company focused on enriching urban living experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while managing a stylish luxury development.
- Qualifications: Proven managerial experience in residential or hospitality sectors with strong customer service skills.
- Other info: Join a motivated team dedicated to continuous improvement and resident satisfaction.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a General Manager to oversee all aspects of management across our residential site in Stratford, London! You will contribute to our vision of “enriching build to rent communities with expertise and passion, making our cities incredible places to live”. Our Rondo luxury new Build to Rent development is a stylish development with 301 units under management. There is an exciting array of amenities for our residents including a Gym, Gym Studio, Cinema room, Private Dining Rooms and Workspaces, Resident Lounges, Terraces, as well as 24/7 concierge and onsite maintenance. The role requires a 40 hour working week with occasional weekends.
What you’ll do:
- Being solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including the delivery of exceptionally high-quality customer service.
- Being passionate about delivering consistently high standards of resident service.
- Providing inspirational leadership to a highly motivated team that are committed to working within a culture of continuous improvement, outstanding performance, and excellent levels of Resident satisfaction.
- Ensuring the team operates with a clear set of processes and procedures with inbuilt measures of quality and control acting as coach and mentor.
- Always running a legally and regulatory compliant building, by ensuring all Health rents are collected on time and ancillary income targets are met whilst minimising costs and containing gross to net leakage by effective operational management.
- Working with colleagues to identify opportunities to simplify and improve operational processes that will enhance customer service by dealing with complaints and rectifying tenants and staff issues.
- Developing and implementing the reporting of Key Performance Indicators as a way of monitoring operational effectiveness.
- Being a brand guardian to oversee the communication, tone of voice and be commercially aware through all interactions on all online platforms.
- Acting as a role model for the values and key behaviours across the organisation, utilising effective two-way communication and fostering a truly motivated team with positive staff engagement.
- To recruit, develop and retain talent by promoting peak performance through effective people management, embracing the one-to-one and review process.
What are we looking for:
- Comparable experience in a managerial role leading operational teams, preferably in Residential property, Student Accommodation or Hotels.
- Lettings experience and driving targets to effectively manage and lead the team to provide the customers with consistent, efficient and high quality customer service.
- Experience delivering outstanding customer service, including negotiation skills and dealing with difficult situations.
- Experience managing effective client relationships.
- Knowledge and experience of managing large budgets.
General Manager employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and hospitality sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and team leadership shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles.
✨Tip Number 3
Research the company culture! Before your interview, dive into their values and mission. This will help you tailor your responses and show that you’re not just a fit for the role, but for the team too.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in a General Manager.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in managing operational teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your skills align with our vision of enriching communities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for creating incredible living spaces and how you can inspire a motivated team. We love seeing candidates who can connect their personal values with our mission.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership experience. Talk about how you've developed and retained talent in previous roles. We’re looking for someone who can foster a motivated team culture, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Urbanbubble
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to customer service and community building, especially in residential management. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in motivating staff and fostering a culture of continuous improvement. Be ready to discuss specific situations where your leadership made a difference.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing complaints or improving operational processes. Think through your responses ahead of time, focusing on how you would enhance customer service and resolve issues effectively.
✨Demonstrate Financial Acumen
Since the role involves budget management, be prepared to discuss your experience with large budgets. Bring examples of how you've managed costs while still delivering high-quality service. This shows you can balance financial responsibilities with customer satisfaction.
