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- Tasks: Be the friendly face of Cocoa Works, providing top-notch service and support to residents and visitors.
- Company: Join Cocoa Works, a vibrant community in York dedicated to exceptional living experiences.
- Benefits: Enjoy a competitive salary, flexible 4 on 4 off rota, and a supportive team environment.
- Why this job: This role offers a chance to engage with people, solve problems, and make a real impact.
- Qualifications: Previous experience in customer service, strong communication skills, and attention to detail are essential.
- Other info: We welcome diverse applicants and provide support throughout the recruitment process.
The predicted salary is between 25500 - 28500 £ per year.
We are looking for an amazing Front of House – Day to join our friendly team at Cocoa Works – York and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.
The salary will be between £25,500 – £28,500 per annum working on a rolling rota of 4 days on 4 days off including weekends and bank holidays.
What will you do?
- To be available to residents at all times
- To deliver exceptional service as the face of the development.
- To keep on top of the cleaning throughout the night, maintaining the highest possible standard.
- To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handling general enquiries such as queries, complaints and maintenance requests.
What are you looking for?
- Previous / current experience within a Front Desk or Concierge role.
- High level of customer service.
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our day Front of House / Concierge, then apply asap. We\’d love to hear from you!
INDMED
Front of House Day employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Day
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House role. Understanding the day-to-day responsibilities, such as parcel management and customer service, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your previous experience. Think about situations where you went above and beyond for a customer, as this will resonate well with the hiring team.
✨Tip Number 3
Research Cocoa Works and its values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Prepare questions to ask during the interview. This not only shows your enthusiasm for the position but also gives you insight into the company culture and expectations, helping you determine if it's the right fit for you.
We think you need these skills to ace Front of House Day
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to engage with residents and visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in Cocoa Works and how your skills align with their requirements, particularly in delivering exceptional service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant systems. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Showcase Your Professionalism: Since the role requires a high level of professionalism, ensure your application reflects this. Use a formal tone, check for spelling and grammar errors, and present your documents neatly to make a great first impression.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As the role requires a high level of customer service, be prepared to share specific examples from your previous experience. Highlight situations where you went above and beyond to assist customers or resolve issues.
✨Demonstrate Attention to Detail
This position involves various responsibilities, from managing parcels to conducting safety checks. During the interview, mention how you ensure accuracy and thoroughness in your work, perhaps by discussing a time when your attention to detail made a difference.
✨Familiarise Yourself with the Company
Research Cocoa Works and understand their values and mission. Being able to articulate why you want to work there and how you align with their ethos will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios related to customer complaints or maintenance issues, and prepare your responses to demonstrate your proactive approach.
