At a Glance
- Tasks: Be the friendly face of our development, assisting residents and visitors with exceptional service.
- Company: Join urbanbubble, a vibrant company that values professionalism and genuine care for its properties.
- Benefits: Enjoy a salary up to £27,500, enhanced leave, study support, and unique perks like Pet Lovers Friday.
- Other info: Work a flexible 4 nights on, 4 nights off schedule from 7pm to 7am.
- Why this job: This role offers a chance to make a real impact while celebrating special moments with your loved ones.
- Qualifications: Experience in Front Desk or Concierge roles, excellent customer service skills, and attention to detail required.
The predicted salary is between 22000 - 27500 £ per year.
We are looking for an amazing Front of House to join our friendly team at Blackfriars, Manchester and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 night on 4 night off shift pattern between the hours of 7pm - 7am.
What do we offer?
- A basic annual salary of up to £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- Be available to residents at all times, or ensure proper 'signposting' when away from the desk.
- Deliver exceptional service as the face of the development.
- Keep on top of the cleaning throughout the night, maintaining the highest possible standard.
- Pro-actively deal with any maintenance and problems identified.
- Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Provide utility meter reading for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- Manage car parking to ensure everything runs smoothly.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
What are you looking for?
- Previous/current experience within a Front Desk or Concierge role.
- High level of customer service.
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
Urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We would love to hear from you!
Front of House Concierge - Night in Manchester employer: Urbanbubble
Folk Co-Living is an exceptional employer that prioritises community building and hospitality, offering a vibrant work culture where creativity thrives. As the Portfolio Community & Events Manager, you will have the opportunity to curate unique events that enhance resident experiences across multiple sites in London, while also benefiting from professional growth opportunities and a supportive team environment. With a focus on collaboration and engagement, you'll play a pivotal role in fostering a welcoming atmosphere that makes every resident feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Concierge - Night in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Urbanbubble. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Urbanbubble
Don't be shy about reaching out to Urbanbubble directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Concierge - Night in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Urbanbubble and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Urbanbubble
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
