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- Tasks: Be the friendly face of our development, assisting residents and visitors with exceptional service.
- Company: Join urbanbubble, a vibrant company that values professionalism and genuine care for its properties.
- Benefits: Enjoy a salary up to £27,500, enhanced leave, study support, and unique perks like Pet Lovers Friday.
- Why this job: This role offers a chance to make a real impact while celebrating special moments with your loved ones.
- Qualifications: Experience in Front Desk or Concierge roles, excellent customer service skills, and attention to detail required.
- Other info: Work a flexible 4 nights on, 4 nights off schedule from 7pm to 7am.
The predicted salary is between 22000 - 27500 £ per year.
We are looking for an amazing Front of House to join our friendly team at Blackfriars, Manchester and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 night on 4 night off shift pattern between the hours of 7pm - 7am.
What do we offer?
- A basic annual salary of up to £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- Be available to residents at all times, or ensure proper 'signposting' when away from the desk.
- Deliver exceptional service as the face of the development.
- Keep on top of the cleaning throughout the night, maintaining the highest possible standard.
- Pro-actively deal with any maintenance and problems identified.
- Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Provide utility meter reading for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- Manage car parking to ensure everything runs smoothly.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
What are you looking for?
- Previous/current experience within a Front Desk or Concierge role.
- High level of customer service.
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
Urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We would love to hear from you!
Front of House Concierge - Night employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - Night
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the nuances of parcel management, key handling, and customer service expectations will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Showcase your communication skills by engaging with current employees or networking within the industry. This can provide insights into the company culture and expectations, which you can reference in conversations with the hiring team.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role and the company. This shows your genuine interest and helps you gather valuable information that can be useful in your application process.
✨Tip Number 4
If possible, visit the location or similar establishments to observe how they operate. This hands-on experience can give you practical examples to discuss during your interactions with the hiring team, making you a more compelling candidate.
We think you need these skills to ace Front of House Concierge - Night
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to engage with residents and visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in working at Blackfriars, Manchester, and how your skills align with their requirements, such as attention to detail and ability to work independently.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office and any experience with databases or booking systems. This will show that you have the technical skills needed for the role.
Showcase Your Customer Service Experience: Provide examples of how you've delivered exceptional customer service in previous roles. This could include handling complaints, managing enquiries, or any proactive measures you've taken to enhance the customer experience.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your ability to handle queries and complaints effectively.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when it comes to maintaining the property and managing deliveries. Be ready to discuss how you've successfully managed similar responsibilities in previous roles.
✨Familiarise Yourself with the Company
Research urbanbubble and their values before the interview. Understanding their commitment to family and community will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle a maintenance issue or a difficult resident. Think through potential scenarios and how you would respond to them professionally.
