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- Tasks: Be the friendly face of our luxury development, assisting residents and visitors daily.
- Company: Join urbanbubble, a forward-thinking company dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary, enhanced leave, study support, and unique perks like Pet Lovers Friday.
- Why this job: This role offers a chance to engage with people and make a real impact in a vibrant community.
- Qualifications: Previous concierge experience, strong IT skills, and excellent communication abilities are essential.
- Other info: Work a flexible 4 days on, 4 days off schedule with opportunities for personal growth.
The predicted salary is between 22000 - 27500 £ per year.
We are looking for an amazing Front of House concierge to join the team at the brand new, luxury development Viadux in Manchester! You will act as the face of our brand new development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 days on 4 days off shift pattern from 7am - 7pm.
What do we offer?
- A basic annual salary of up to £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
What will you do?
- Be available to residents at all times and deliver exceptional service as the face of the development.
- Handle general inquiries, queries and complaints from residents across all communication channels such as email, telephone and in-person.
- Respond to maintenance requests and arrange for works to be carried out via email and Fixflo.
- Rectify any unplanned cleaning emergencies directly where required (spillages and accidents in communal areas).
- Pro-actively deal with any maintenance and problems identified.
- Manage parcel deliveries to main reception, ensuring safekeeping and issuing of all parcels/registered mail in line with company procedure.
- Provide utility meter readings for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred.
- Manage car parking to ensure everything runs smoothly.
- Issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as utility companies, refuse collection, deliveries, repairs and maintenance.
- Conduct building patrols, CCTV monitoring & safety checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Book and attend viewings/inspections/appointments and respond with constructive feedback, where necessary.
What are we looking for?
- Previous/current experience within a Front Desk or Concierge role
- Strong IT skills, specifically Outlook
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instruction and procedure as required
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We’d love to hear from you!
Front of House Concierge - Day Viadux - Manchester employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - Day Viadux - Manchester
✨Tip Number 1
Familiarise yourself with the Viadux development and its amenities. Knowing the ins and outs of the property will help you engage confidently with residents and visitors, showcasing your genuine care for the place.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about interacting with residents and handling inquiries, demonstrating a friendly and professional attitude during any pre-interview interactions can set you apart.
✨Tip Number 3
Prepare to discuss your previous experience in similar roles. Be ready to share specific examples of how you've handled customer complaints or maintenance requests effectively, as this will highlight your suitability for the position.
✨Tip Number 4
Showcase your IT skills during the interview. Since proficiency in Microsoft Office and other systems is essential, be prepared to discuss how you've used these tools in past roles to improve efficiency and communication.
We think you need these skills to ace Front of House Concierge - Day Viadux - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific IT proficiencies, especially with Outlook and Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with the responsibilities listed in the job description, such as handling inquiries and managing parcels.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or handled complaints in past roles. This will demonstrate your ability to engage with residents and visitors professionally.
Highlight Initiative and Problem-Solving: Include instances where you took initiative or solved problems independently. This is crucial for a role that requires proactivity in dealing with maintenance requests and emergencies.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your ability to handle inquiries and complaints effectively.
✨Familiarise Yourself with the Development
Before the interview, take some time to research Viadux and its offerings. Understanding the property and its unique features will allow you to speak confidently about how you can contribute to the residents' experience.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle various communication channels, such as email and face-to-face interactions with residents.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage maintenance requests or deal with emergencies. Outline your thought process and how you prioritised tasks to ensure smooth operations.
