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- Tasks: Be the friendly face of Soho Yard, assisting residents and managing daily operations.
- Company: Join urbanbubble, a vibrant property management company focused on community and customer care.
- Benefits: Enjoy a competitive salary, enhanced leave, study support, and unique perks like Pet Lovers Friday.
- Why this job: This role offers a chance to make a real impact in a new development while building connections.
- Qualifications: Experience in concierge roles, excellent communication skills, and proficiency in Microsoft Office are essential.
- Other info: Work a flexible 4 on, 4 off shift pattern, perfect for balancing work and life.
The predicted salary is between 25000 - 27500 £ per year.
We are looking for an incredible Front of House concierge to join the team at our brand new development, Soho Yard in Sheffield. You'll act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.
This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 7:30am - 7:30pm.
What do we offer?
- A basic annual salary of £25,000 - £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.
What will you do?
- Be available to residents at all times and deliver exceptional service as the face of the development.
- Rectify any unplanned cleaning emergencies directly where required (spillages and accidents in communal areas).
- Pro-actively deal with any maintenance and problems identified.
- Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Provide utility meter reading for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred.
- Manage car parking to ensure everything runs smoothly.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Book and attend viewings/inspections/appointments and respond with constructive feedback, where necessary.
What are we looking for?
- Previous/current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instruction and procedure as required
- Attention to detail
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We'd love to hear from you!
Front of House Concierge - Day employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - Day
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the day-to-day responsibilities, such as parcel management and handling enquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this role requires a high level of service and professionalism.
✨Tip Number 3
Research urbanbubble and their values. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. As a Front of House Concierge, you'll need to interact with residents and visitors regularly, so being clear and confident in your communication will be key during the interview process.
We think you need these skills to ace Front of House Concierge - Day
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to engage with residents and visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you are interested in working at Soho Yard and how your skills align with their requirements, particularly in delivering exceptional service.
Highlight Relevant Skills: In your application, focus on key skills such as communication, attention to detail, and proficiency in Microsoft Office. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've handled tasks that required precision, such as managing keys or handling parcels. Highlighting your meticulous nature can set you apart.
✨Familiarise Yourself with the Development
Research Soho Yard and understand its features and amenities. Being knowledgeable about the property will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle a maintenance issue or a resident's complaint. Practising these scenarios can help you respond confidently during the interview.
