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For Companies At a Glance
- Tasks: Be the friendly face of our development, providing exceptional service to residents and visitors.
- Company: Join a supportive team at urbanbubble, where family comes first.
- Benefits: Enjoy a competitive salary, enhanced leave, study support, and more perks.
- Why this job: Make a real difference in people's lives while celebrating special moments with your loved ones.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and professional development.
Role overview
We are looking for an amazing day Front of House Concierge to join our friendly team at Tai Afon and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 8am – 8pm.
What do we offer?
- A basic annual salary of up to £287,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- To be available to residents at all times, or ensure proper \’signposting\’ when away from the desk.
- To deliver exceptional service as the face of the development.
- To keep on top of the cleaning throughout the night, maintaining the highest possible standard.
- To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handling general enquiries such as queries, complaints and maintenance requests.
What are we looking for?
- Previous / current experience within a Front Desk or Concierge role.
- High level of customer service.
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
Desirable:
- Able to speak Welsh
- Rent Smart Wales qualified – note if you are not Rent Smart Wales qualified, we would still love to hear from you! If you are successful, we will support you through this qualification within your first 3 months!
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our day Front of House / Concierge, then apply asap. We’d love to hear from you!
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Front of House Concierge - Day employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - Day
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the face of the development, think of scenarios where you might need to handle complaints or queries. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part for your interview. First impressions matter, especially in a Front of House role. Aim for smart-casual attire that reflects professionalism while still being approachable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Concierge - Day
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and any previous concierge roles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for our team at Tai Afon.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Urbanbubble
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Concierge role. Familiarise yourself with the key responsibilities like parcel management and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. This will highlight your ability to engage with residents and visitors effectively, which is what they’re looking for.
✨Practice Your Communication
Excellent communication skills are essential for this role. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on how you can convey information concisely, especially when discussing handovers or dealing with enquiries.
✨Demonstrate Attention to Detail
In your interview, be ready to discuss how you ensure high standards in your work. Whether it’s maintaining cleanliness or managing keys, provide specific examples that showcase your attention to detail. This will reassure them that you can handle the responsibilities of the role effectively.