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- Tasks: Be the friendly face of our development, assisting residents and visitors with exceptional service.
- Company: Join York & Elder, a caring company that values family and community in Brighton.
- Benefits: Enjoy a competitive salary, enhanced leave, study support, and unique perks like Pet Lovers Friday.
- Why this job: This role offers a chance to make a real impact while celebrating special moments with your loved ones.
- Qualifications: Experience in a Front Desk or Concierge role, excellent communication skills, and attention to detail required.
- Other info: Work a flexible 4 days on, 4 days off schedule in a supportive and innovative environment.
The predicted salary is between 22800 - 28500 £ per year.
We are looking for an amazing Front of House concierge to join the York & Elder team in Brighton, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 days on 4 days off shift pattern.
What do we offer?
- A basic annual salary of up to £28,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
- To be available to residents at all times and deliver exceptional service as the face of the development.
- To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- To pro-actively deal with any maintenance and problems identified.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handling general enquiries such as queries, complaints and maintenance requests.
- Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.
What are we looking for?
- Previous / current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge , then apply asap. We\’d love to hear from you!
INDLOW
Front of House Concierge employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the day-to-day responsibilities, such as parcel management and handling enquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your previous roles. Think about situations where you went above and beyond for a customer, as this will resonate well with the values of professionalism and care that the company seeks.
✨Tip Number 3
Research the company culture at York & Elder. Understanding their emphasis on family values and employee well-being can help you align your responses to reflect their ethos during the interview process.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office and any relevant systems. Being able to confidently talk about your technical skills will show that you're ready to handle the administrative aspects of the role effectively.
We think you need these skills to ace Front of House Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in concierge or front desk positions. Use specific examples that demonstrate your ability to handle enquiries and manage tasks independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention why you are interested in the Front of House Concierge role at York & Elder and how your skills align with their requirements.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and proficiency in Microsoft Office. Provide examples of how you've used these skills in past roles to enhance customer experiences.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention any specific aspects of York & Elder that resonate with you, such as their commitment to family values and employee well-being.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Be ready to discuss how your experience aligns with tasks like parcel management and handling enquiries, showing that you are well-prepared for the role.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has positively impacted your work. This could include managing schedules or ensuring accurate record-keeping.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
