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- Tasks: Be the friendly face of Spring Wharf, assisting residents and visitors with exceptional service.
- Company: Join urbanbubble, a company that values professionalism and genuine care for its properties.
- Benefits: Enjoy perks like enhanced leave, study support, and a birthday day off!
- Why this job: This role offers a chance to engage with people and make a real impact in the community.
- Qualifications: Experience in customer service and proficiency in Microsoft Office are essential.
- Other info: Flexible 20-hour work week over 5 days, perfect for students or those seeking part-time work.
We are looking for an amazing Front of House concierge to join the team at Spring Wharf, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This is a permanent role, working 20 hours a week over 5 days out of 7.
What do we offer?
- A basic annual salary of up to £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
We believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.
What will you do?
- Be available to residents at all times and deliver exceptional service as the face of the development.
- Rectify any unplanned cleaning emergencies directly where required (spillages and accidents in communal areas).
- Pro-actively deal with any maintenance and problems identified.
- Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Provide utility meter reading for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- Manage car parking to ensure everything runs smoothly.
- Key Management: issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Book and attend viewings/inspections/appointments and respond with constructive feedback, where necessary.
What are we looking for?
- Previous/current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instruction and procedure as required
- Attention to detail
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We would love to hear from you!
Front of House Concierge - 20 hours employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - 20 hours
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the day-to-day responsibilities, such as parcel management and handling enquiries, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this role heavily relies on exceptional service.
✨Tip Number 3
Research urbanbubble and their values. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. Since the role requires excellent communication and listening abilities, consider role-playing common scenarios you might encounter as a concierge to build your confidence.
We think you need these skills to ace Front of House Concierge - 20 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to engage with residents and visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of the job description, such as your ability to handle maintenance requests or manage parcel deliveries, to show you understand the position.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant systems. Provide examples of how you've used these skills in previous roles to enhance customer service or streamline operations.
Showcase Your Professionalism: Since the role requires a high level of professionalism, ensure your application reflects this. Use a formal tone, check for spelling and grammar errors, and present your documents neatly to make a strong first impression.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've successfully managed tasks that required precision, such as handling deliveries or maintaining records. Highlighting your organisational skills will set you apart.
✨Familiarise Yourself with the Company
Research Spring Wharf and urbanbubble before your interview. Understanding their values and what they offer can help you tailor your responses and show genuine interest in the company and its culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a maintenance issue or a difficult resident. Practising these scenarios can help you articulate your thought process clearly during the interview.
