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- Tasks: Be the friendly face of Solasta Riverside, assisting residents and visitors daily.
- Company: Join urbanbubble, a company that values family, community, and exceptional service.
- Benefits: Enjoy a salary up to £28,500, enhanced leave, study support, and more perks.
- Why this job: Make a real impact in a vibrant community while celebrating special moments with your loved ones.
- Qualifications: Previous concierge experience, excellent communication skills, and attention to detail required.
- Other info: Work a 4 on, 4 off shift pattern from 7am to 7pm.
The predicted salary is between 22800 - 28500 £ per year.
We are looking for an amazing day Front of House Concierge to join our friendly team at Solasta Riverside and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 7am – 7pm.
What do we offer?
- A basic annual salary of up to £28,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- To be available to residents at all times.
- When carrying out duties away from the desk, ensure that they are available by phone. (the contact number to be displayed on the front desk).
- To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow[1]on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- To be aware of and operate in line with the Letting Agent Code of conduct when interacting with potential residents, and residents in the community.
Assist the general liaison with any other reasonable duties as requested such as:
- Booking and attending viewings/inspections/appointments in with procedures and the Letting Agent Code of Conduct. Responding with constructive feedback, where necessary.
- Coordinating and managing the maintenance team.
- Arrangement of furniture and layout of residents\’ lounge and other communal areas in preparation for organised events.
- Responding to any online enquiries.
General Enquires:
- Handle resident enquiries, complaints, and maintenance requests in line with procedures and the Letting Agent Code of Conduct.
- Record enquiry data promptly in property management software.
- Arrange repairs to required standards.
CCTV/Visitor Screening
- Monitor CCTV and alarm systems during shifts.
- Screen and verify all visitors, guests, and contractors; report suspicious behaviour and contact police if needed.
Building Control/Safety Checks
- Conduct regular checks on building systems (lighting, heating, fire safety, alarms, lifts, water systems, doors, windows, access, and security).
What are we looking for?
- Previous / current experience within a Front Desk or Concierge role.
- High level of customer service.
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House Days / Concierge,then apply asap. We\’d love to hear from you!
INDLOW
Front of House Concierge employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the day-to-day responsibilities, such as parcel management and handling resident enquiries, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this role requires a high level of care and professionalism.
✨Tip Number 3
Research urbanbubble and their values. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. Since the role involves interacting with residents and visitors, being able to convey information clearly and effectively is crucial. Consider role-playing scenarios with a friend to build confidence.
We think you need these skills to ace Front of House Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a Front Desk or Concierge position. Use specific examples that demonstrate your ability to handle enquiries, manage complaints, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the responsibilities listed in the job description and how your skills align with them. Be sure to express your enthusiasm for being the face of the development.
Highlight Key Skills: In your application, emphasise your communication skills, attention to detail, and proficiency in Microsoft Office. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the job posting requests specific documents or information, make sure to include everything required. This shows your attention to detail and ability to follow procedures.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a customer or resolved a difficult situation effectively.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing parcels and handling maintenance requests. Be ready to discuss how you've successfully managed similar responsibilities in the past.
✨Familiarise Yourself with the Letting Agent Code of Conduct
Understanding the Letting Agent Code of Conduct is essential for this position. Research it beforehand and be prepared to discuss how you would apply these principles in your interactions with residents and visitors.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle an emergency cleaning situation or a maintenance issue. Think through potential scenarios and how you would respond to them effectively.
