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For Companies At a Glance
- Tasks: Be the friendly face of our development, providing exceptional service and support to residents.
- Company: Join a caring team at urbanbubble, where family comes first.
- Benefits: Earn up to £13.70 per hour, enjoy enhanced leave, and celebrate special moments.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in Front Desk roles and a passion for excellent customer service.
- Other info: Flexible casual contract with opportunities for personal growth and support.
Overview
We are looking for an amazing Casual Front of House to join our friendly team at Oxygen and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a casual contract.
What do we offer?
- A basic annual salary of up to £14.23 per hour, enhanced family leave policies, cycle to work scheme, season ticket loan, pet lovers Friday, enhanced sick pay, study support and much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
- Be available to residents at all times
- Deliver exceptional service as the face of the development
- Maintain cleaning standards throughout the night, upholding the highest possible standard
- Pro‑actively deal with maintenance issues identified; fix, repair, maintain or clean any area or problem if able to do so (e.g., light bulb changes)
- Parcel management: receive, safekeep and issue all parcels/registered mail in line with company procedure
- Provide utility meter readings for all properties as required
- Give a clear and concise handover at the end of the shift to follow-on team members, highlighting events and forthcoming activities
- Manage car parking to ensure smooth operations
- Key management: issue keys only to correct personnel/residents and record sign-in/sign-out of keys in line with company procedure
- Coordinate, instruct and allow access for services to the development (utility companies, refuse collection, deliveries, repairs, maintenance)
- Building patrols, CCTV monitoring & safety checks
- Handle general enquiries, including queries, complaints and maintenance requests
What are you looking for?
- Previous or current experience in a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instructions and procedures as required
- Attention to detail
- Proficient in Microsoft Office (Word, Excel, Outlook) and other systems such as databases or booking systems
urbanbubble requires people who are professional, hardworking, innovative, and passionate, and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our day Front of House / Concierge, then apply asap. We’d love to hear from you!
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Front of House - Casual employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - Casual
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as the friendly face of the development.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the Front of House and how you'd handle them. Being able to demonstrate your problem-solving abilities will show you're ready for the role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a Front of House role. Make sure you look professional and approachable when you go for your interview – it sets the tone for how you'll represent the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House - Casual
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or front desk roles. We love seeing how your past experiences can bring value to our team, so be specific about what you've done!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so use bullet points if it helps convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Urbanbubble
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casual Front of House. Familiarise yourself with the key tasks like parcel management and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where your communication skills made a difference, as this will resonate well with the interviewers.
✨Dress to Impress
As the face of the development, first impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the company but also reflects your understanding of the role's requirements.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company’s success.
