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- Tasks: Be the friendly face of Spring Wharf, assisting residents and visitors with exceptional service.
- Company: Join urbanbubble, a company that values professionalism and genuine care for its properties.
- Benefits: Enjoy perks like enhanced leave, study support, and a birthday day off!
- Why this job: This role offers a chance to engage with people and make a real impact in the community.
- Qualifications: Previous experience in a Front Desk or Concierge role is essential, along with strong communication skills.
- Other info: Flexible hours across 5 days, perfect for students looking to balance work and studies.
We are looking for an amazing Front of House concierge to join the team at Spring Wharf, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This is a fixed-term role until December 31st, working 20 hours per week across 5 days out of 7.
What do we offer?
- A basic annual salary of up to £14,250 pro rata, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
- To be available to residents at all times and deliver exceptional service as the face of the development.
- To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks.
- Handling general enquiries such as queries, complaints and maintenance requests.
- Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.
What are we looking for?
- Previous / current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge , then apply asap. We\’d love to hear from you!
Front of House - 20 hours - Fixed Term Contract employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - 20 hours - Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House concierge. Understanding the day-to-day responsibilities, such as parcel management and handling enquiries, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your previous roles. Think about situations where you went above and beyond for a customer, as this will resonate well with our values at StudySmarter.
✨Tip Number 3
Research urbanbubble and its culture. Understanding our commitment to family values and employee support can help you align your answers in interviews, showing that you’re a great fit for our team.
✨Tip Number 4
Prepare questions to ask during the interview. Inquiring about team dynamics or how success is measured in the role can demonstrate your genuine interest in the position and help you stand out as a candidate.
We think you need these skills to ace Front of House - 20 hours - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Front Desk or Concierge roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to handle responsibilities similar to those listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of the job that excite you, such as the opportunity to engage with residents and manage parcel deliveries, and explain how your skills align with their needs.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in Microsoft Office and any experience with databases or booking systems. Detail your attention to detail and ability to work independently, as these are key traits they are looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a Front of House role.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a customer, demonstrating your professionalism and genuine care.
✨Familiarise Yourself with the Role
Make sure you understand the specific responsibilities outlined in the job description. Be ready to discuss how your experience aligns with tasks like parcel management, maintenance issues, and handling enquiries, showing that you are well-prepared for the role.
✨Demonstrate Attention to Detail
Attention to detail is key in this position. During the interview, highlight instances where your meticulous nature has positively impacted your work, whether it’s managing keys or ensuring the cleanliness of communal areas.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
