As our Portfolio Community & Events Lead, you’ll play a key role in delivering a market-leading events programme and resident experience across the Folk Co-living portfolio. Working closely with the Community & Events Manager, you’ll help create communities where residents feel welcomed, engaged, and truly at home. The role centres around delivering events, resident communications, and community engagement initiatives across the portfolio, bringing warmth, energy, and creativity into every building. Key areas of focus include:
Events Delivery
- Day-to-day event management from planning to setup and hosting, delivering events to the highest standards according to calendar in each Folk site
- Drive resident-led events by managing the process and encouraging non-resident ambassadors to contribute to the events programme
- Collaborate with Events Manager to create vision for events each quarter
- Encourage resident participation and gather feedback on events
- Manage and maintain event equipment and stores to ensure economies of scale are achieved across the portfolio
- Contribute to quarterly event reporting, helping track performance, resident engagement, and portfolio-wide insights
- Take ownership of day-to-day event expense administration and support budget tracking across the portfolio
- Support the wider events and community function during the Community & Events Manager’s absence, working closely with operational teams to deliver an exceptional resident experience
Customer Experience
- Welcome new residents and assist with check-ins from time to time
- Help build personal relationships with residents by being a friendly and consistent point of contact
- Foster a sense of community amongst residents by getting to know them, facilitating connections and taking their feedback onboard
Social Media & Marketing
- Post updates and event recaps to property social media accounts under the direction of the Portfolio Community & Events Manager
- Help keep digital and physical noticeboards up to date
- Promote development and request great reviews from residents on various platforms
- Manage Eventbrite and other event marketing channels (digital screens, posters, newsletters), ensuring each site has the correct information for the team to display
- Gather content from events (either directly or via residents/ambassadors) to be shared with the wider Folk team for marketing purposes
Resident Support & Management
- Work closely with Community Managers at each site, managing key stakeholder relationships to support smooth coordination and delivery of events
- Support residents, signposting to the relevant services when necessary
- Support with resident feedback collection and help de-escalate basic concerns or conflicts
Qualifications and Experience
- A warm, friendly personality and genuine interest in people and community.
- Some previous experience in customer service, hospitality, or events is ideal.
- Highly organised with good attention to detail. · Confident communicator, both in-person and online.
- Comfortable using social media and basic digital tools (e.g. Google Drive, Canva, or Microsoft Office).
- Reliable, proactive, and willing to pitch in as part of a small and dedicated team.
- A positive, can-do attitude and a flexible approach to shift work and weekend availability.
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
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Portfolio Community & Events Lead in Earlsfield employer: Urbanbubble
Folk Co-Living is an exceptional employer that prioritises community building and hospitality, offering a vibrant work culture where creativity thrives. As the Portfolio Community & Events Manager, you will have the opportunity to curate unique events that enhance resident experiences across multiple sites in London, while also benefiting from professional growth opportunities and a supportive team environment. With a focus on collaboration and engagement, you'll play a pivotal role in fostering a welcoming atmosphere that makes every resident feel at home.
