At a Glance
- Tasks: Engage with residents, create a welcoming atmosphere, and manage community events.
- Company: Join urbanbubble, a leading property managing agent redefining community living.
- Benefits: Enjoy enhanced family leave, study support, and unique perks like Pet Lovers Friday.
- Other info: Part-time role with flexible hours and opportunities for personal growth.
- Why this job: Be the face of a vibrant community and make a real difference in residents' lives.
- Qualifications: Customer service experience and a passion for meeting new people are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
The role involves acting as a face of our brand new co-living building based in Sunday Mills in Earlsfield, engaging with residents and their friends and family to make them feel relaxed in their home. You will work with the rest of the team to help shape a vibrant culture within the building. This part-time role requires 16 hours of work per week.
Duties will include:
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Managing and responding to general enquiries via phone, email and other channels
- Key and parcel management
- Rectifying any unplanned cleaning emergencies and proactively dealing with any minor maintenance and problems identified
- Co-ordinating, instructing and allowing access for services to the development
- Recording, monitoring and responding to any resident feedback
- Managing booking of meetings and event spaces for residents and external guests
- Providing clear and concise handover to the day team arriving on shift
- Conducting daily building walks and monitoring CCTV
The ideal candidate will have:
- Experience in a customer-facing service role (front desk or concierge experience is not necessary)
- Night shift experience (preferred)
- Exceptional customer service skills and a natural ability to build rapport
- High level of organisation and ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confidence with IT software and systems
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much more. We also provide enhanced annual leave including your birthday day off and a day off when you buy your house.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect while unleashing your true potential.
We are an equal opportunity employer and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Community Host - 6 month FTC in Earlsfield employer: urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As a Lettings Team Leader, you'll not only lead a high-performing team but also enjoy a range of benefits including enhanced annual leave, study support, and a proactive approach to career development. With the unique opportunity to shape resident experiences in exceptional Build to Rent communities, you'll be part of a dynamic environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host - 6 month FTC in Earlsfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like urbanbubble and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at urbanbubble and let us see your personality shine through!
We think you need these skills to ace Community Host - 6 month FTC in Earlsfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and urbanbubble.
Get Familiar with Our Brand:Before applying, take some time to learn about urbanbubble and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at urbanbubble
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress urbanbubble.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which urbanbubble will surely appreciate.
