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For Companies At a Glance
- Tasks: Welcome residents, manage enquiries, and ensure a smooth night-time experience.
- Company: Join urbanbubble, the North West's leading property managing agent.
- Benefits: Enjoy enhanced leave, family-friendly policies, and study support.
- Why this job: Be part of a team redefining community living and customer care.
- Qualifications: Customer service skills and a knack for building rapport.
- Other info: Dynamic role with opportunities to grow and make a real impact.
The predicted salary is between 24000 - 28000 £ per year.
Overview
You will be required to undertake a basic DBS check for this role.
Responsibilities
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Manage and respond to general enquiries via phone, email and other channels
- Key and parcel management
- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
- Co-ordinate, instruct and allow access for services to the development
- Record, monitor and respond to any resident feedback
- Manage booking of meetings and event spaces for residents and external guests
- Clear and concise handover to day team arriving on shift
- Conduct daily building walks and monitor CCTV
The ideal candidate will have
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- High organisation and ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones.
Family always comes first at urbanbubble. We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing.
We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested? Apply now and join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Community Host - Night employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host - Night
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. Understanding their values and community focus will help you connect with them during your chat.
✨Tip Number 2
Practice your people skills! As a Community Host, you'll be meeting and greeting residents all night long. Role-play with a friend or family member to get comfortable with welcoming new faces and handling enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've dealt with unexpected issues. Urbanbubble loves resourceful team members, so be ready to share how you’ve tackled challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the urbanbubble community. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Community Host - Night
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our community.
Tailor Your Application: Make sure to customise your application for the Community Host role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’re genuinely interested in joining our team!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your points concise. This helps us quickly see why you’d be a great fit for the role and makes it easier for us to read through your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Urbanbubble
✨Know the Company Culture
Before your interview, take some time to research urbanbubble's values and culture. They pride themselves on community building and exceptional customer service, so think about how your experiences align with these principles. Be ready to share examples of how you've contributed to a positive environment in previous roles.
✨Showcase Your People Skills
As a Community Host, you'll be interacting with residents and visitors regularly. Prepare to discuss specific instances where you've built rapport or resolved conflicts. Highlight your ability to listen actively and respond to feedback, as this will demonstrate your exceptional customer service skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you had to manage unexpected situations, like cleaning emergencies or maintenance issues. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
The role requires high levels of organisation and attention to detail. Prepare to discuss how you manage your time and tasks effectively. You might want to mention any tools or systems you use to stay organised, as well as how you prioritise tasks when things get busy.
