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For Companies At a Glance
- Tasks: Engage with residents, manage inquiries, and create a welcoming community atmosphere.
- Company: Innovative property management company focused on community building and customer care.
- Benefits: Enhanced family leave, cycle-to-work scheme, birthday off, and study support.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Be the face of a vibrant community and make a real difference in residents' lives.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 28000 - 31000 £ per year.
Role Overview
Community Host – Day
£28,000 – £31,000 per annum
Basic DBS check required.
The role
You will act as the face of our co‑living building based in Harrow, engaging with residents, their friends and family to make them feel relaxed in their home. The role focuses on service delivery with a human and informal approach, inviting people who enjoy meeting new people. Shift: 8 am – 8 pm on a 4‑on, 4‑off pattern.
Duties
- Meeting and greeting residents and visitors
- Welcoming new residents and preparing welcome packs
- Managing and responding to general inquiries via phone, email and other channels
- Key and parcel management
- Rectifying any unplanned cleaning emergencies and proactively dealing with minor maintenance issues
- Co‑ordinating, instructing and allowing access for services to the development
- Recording, monitoring and responding to resident feedback
- Managing booking of meetings and event spaces for residents and external guests
- Providing clear and concise handover to the day team arriving on shift
- Conducting daily building walks and monitoring CCTV
Ideal candidate
- Experience in a customer‑facing service role; front desk or concierge experience not required
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- Highly organised with the ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems
What we offer
- Amazing benefits such as enhanced family leave policies, cycle‑to‑work scheme, season ticket loan, Pet Lover's Friday, enhanced sick pay, cash plan, study support and much more
- Enhanced annual leave including your birthday day off and a day off celebrating buying a house
About us
We’re not your usual property company. We’re the North West’s leading property managing agent, redefining how properties are run through community building, customer care, and innovation. We serve 14,000 residents and growing, and we’re looking for bold, ambitious, resourceful team members to manage and create communities.
How to apply
Apply now and join a fantastic organisation that truly believes that people should be at the heart of all decisions.
Equal opportunity statement
We are an equal opportunity employer and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Community Host - Day employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host - Day
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what values they promote. This will help you connect better during your chat!
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with residents, think of some scenarios where you can showcase your customer service abilities. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve made a positive impact on customers or resolved issues. This will show that you’re the perfect fit for the Community Host position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Host - Day
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer service roles you've had and how they relate to being a Community Host. We love seeing how you fit into our community vibe!
Show Off Your Skills: Don’t forget to showcase your organisational skills and attention to detail. Give examples of how you've managed inquiries or resolved issues in the past. This will help us see how you can handle the day-to-day tasks of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Urbanbubble
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Host role. Familiarise yourself with the key responsibilities like welcoming residents and managing inquiries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your People Skills
Since this role is all about engaging with residents and creating a welcoming atmosphere, be prepared to share examples of how you've built rapport in previous customer-facing roles. Highlight your exceptional communication skills and any experiences that showcase your ability to connect with people.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with unplanned cleaning emergencies or managing resident feedback. Think of past experiences where you successfully navigated similar challenges and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.