General Manager in City of London

We’re looking for a General Manager to oversee all aspects of management across our residential site in Stratford, London! You will contribute to our vision of “enriching build to rent communities with expertise and passion, making our cities incredible places to live”. Our Rondo luxury new Build to Rent development is a stylish development with 301 units under management. There is an exciting array of amenities for our residents including a Gym, Gym Studio, Cinema room, Private Dining Rooms and Workspaces, Resident Lounges, Terraces, as well as 24/7 concierge and onsite maintenance. The role requires a 40 hour working week with occasional weekends.

What you’ll do:

• Being solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including the delivery of exceptionally high-quality customer service.
• Being passionate about delivering consistently high standards of resident service.
• Providing inspirational leadership to a highly motivated team that are committed to working within a culture of continuous improvement, outstanding performance, and excellent levels of Resident satisfaction.
• Ensuring the team operates with a clear set of processes and procedures with inbuilt measures of quality and control acting as coach and mentor.
• Always running a legally and regulatory compliant building, by ensuring all Health & Safety matters are inspected, monitored and actioned appropriately.
• Creating a sense of community within the building by fostering resident interaction online (e.g., via social media) or through hosting events.
• Ensuring occupancy absorption rates are met in line with targets; rents are collected on time and ancillary income targets are met whilst minimising costs and containing gross to net leakage by effective operational management.
• Working with colleagues to identify opportunities to simplify and improve operational processes that will enhance customer service by dealing with complaints and rectifying tenants and staff issues.
• Developing and implementing the reporting of Key Performance Indicators as a way of monitoring operational effectiveness.
• Being a brand guardian to oversee the communication, tone of voice and be commercially aware through all interactions on all online platforms.
• Acting as a role model for the values and key behaviours across the organisation, utilising effective two-way communication and fostering a truly motivated team with positive staff engagement.
• To recruit, develop and retain talent by promoting peak performance through effective people management, embracing the one-to-one and review process.

What are we looking for:

• Comparable experience in a managerial role leading operational teams, preferably in Residential property, Student Accommodation or Hotels.
• Lettings experience and driving targets to effectively manage and lead the team to provide the customers with consistent, efficient and high quality customer service.
• Experience delivering outstanding customer service, including negotiation skills and dealing with difficult situations.
• Experience managing effective client relationships.
• Knowledge and experience of managing large budgets.
• Experience managing Health & Safety and Compliance within a residential building and proficient knowledge of legislation.
• Proficient IT skills.
• Health & Safety Qualification (desirable).

What do we offer:

• A basic annual salary of up to £65,000 + 10% bonus.
• The opportunity to work in an exciting, fast growing business.
• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones.
• Family always comes first at urbanbubble.

If you think you’re right for the role of General Manager then apply now! At urbanbubble, we’re looking for people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.