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- Tasks: Be the friendly face of our development, providing exceptional service to residents and visitors.
- Company: Join a supportive team at urbanbubble, where family comes first.
- Benefits: Enjoy a competitive salary, enhanced leave, study support, and more perks.
- Why this job: Make a real difference in people's lives while celebrating special moments with them.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Opportunities for career growth and support for professional qualifications.
The predicted salary is between 22800 - 28500 £ per year.
We are looking for an amazing day Front of House Concierge to join our friendly team at Tai Afon and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 8am - 8pm.
What do we offer?
- A basic annual salary of up to £28,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
What will you do?
- Be available to residents at all times, or ensure proper 'signposting' when away from the desk.
- Deliver exceptional service as the face of the development.
- Maintain the highest possible standard of cleanliness throughout the night.
- Pro-actively deal with any maintenance and problems identified.
- Manage parcel deliveries to main reception, ensuring safekeeping and issuing in line with company procedure.
- Provide utility meter readings for all properties as required.
- Give a clear and concise handover at the end of the shift to follow-on team members.
- Manage car parking to ensure everything runs smoothly.
- Issue keys only to correct personnel/residents while recording the signing in and out of keys.
- Co-ordinate access for services to the development.
- Conduct building patrols, CCTV monitoring, and safety checks.
- Handle general enquiries such as queries, complaints, and maintenance requests.
What are we looking for?
- Previous/current experience within a Front Desk or Concierge role.
- High level of customer service.
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Attention to detail.
- Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook.
Desirable:
- Able to speak Welsh.
- Rent Smart Wales qualified (if not qualified, support will be provided within the first 3 months).
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our day Front of House / Concierge, then apply asap. We’d love to hear from you!
Residential Receptionist in Cardiff employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Receptionist in Cardiff
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Residential Receptionist and role-play how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable, as this reflects the high standards of service they expect at Tai Afon.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Residential Receptionist in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your CV: Make sure your CV is tailored to the Residential Receptionist role. Highlight your previous experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Urbanbubble
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Residential Receptionist. Familiarise yourself with tasks like parcel management, handling enquiries, and maintaining high standards of cleanliness. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the face of the development, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will show that you genuinely care about providing a great experience for residents and visitors alike.
✨Practice Your Communication Skills
Excellent communication is crucial in this role. Consider practising common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently, as well as listening actively to any questions posed during the interview.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. This not only shows respect for the company but also reflects your understanding of the professional environment you'll be working in as a Front of House Concierge.
