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For Companies At a Glance
- Tasks: Manage a team, ensure compliance, and deliver exceptional customer service.
- Company: urbanbubble is revolutionising property management with a focus on community and innovation.
- Benefits: Enjoy a competitive salary, bonuses, enhanced leave, and perks like pet-friendly Fridays.
- Why this job: Join a dynamic team making a real impact in property management and customer care.
- Qualifications: Experience in facilities management and strong people skills are essential.
- Other info: Complete Rent Smart Wales qualification within three months of starting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Building Services Manager – 18 Month FTC role at urbanbubble. Two luxury sites in Cardiff: Tai Afon and Wood Street House. This full-time role ensures maintenance and health & safety standards are met, 100% compliant, and that exceptional customer service is delivered. You will manage a maintenance and housekeeping team.
What you will do
- Effectively manage a team of 6
- Budget Management
- Promote effective client relationships and achieve high customer satisfaction
- Lead on, develop, implement, and monitor quality processes to ensure compliance and continuous improvement targets are met
- Pro-actively deal with maintenance and cleaning problems identified within the development and regularly carry out site inspections
- Ensure a fitting approach to risk assessments and method statements
- Outline safe operational procedures which identify and take account of all relevant hazards, recommending and implementing necessary changes to working practices as required
- Oversee and review Health and Safety audits and appropriate follow-through
- Oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records
- Promote peak performance through proper objective setting, one-to-one meetings, personal development, team meetings and performance reviews
What are we looking for?
- Experience in a facilities management role
- Property / Residential experience (preferred)
- Experience in managing contractors
- People management skills and the ability to achieve great results through people
- Significant experience and proven track record in delivering the highest standards of customer service
- Strong commercial and financial acumen
- Knowledgeable in relevant regulations, legislation, guidance and best practice
- Health and Safety – must be proficient with current Health, Safety and Environment legislation
Requirements
Required: Rent Smart Wales qualification or to complete this course within the first 3 months of starting your role.
Benefits
Salary: up to £47,000 plus 10% bonus
Benefits include: enhanced family leave policies, cycle to work scheme, season ticket loan, pet-friendly Friday, enhanced sick pay, study support, and more; enhanced annual leave including a birthday day off and a day off when you buy your house.
About urbanbubble: We’re redefining how properties are run through community building, customer care, and innovation. We serve 14,000 residents and growing, and look for bold, ambitious, resourceful team members.
Equal opportunity: We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Notes: INDHIG · REF-223 616
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Building Services Manager - 18 Month FTC employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Services Manager - 18 Month FTC
✨Tip Number 1
Familiarise yourself with the specific health and safety regulations relevant to the property management sector. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and safety standards.
✨Tip Number 2
Network with professionals in the facilities management field, especially those who have experience in residential properties. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and delivering exceptional customer service. Use specific examples that highlight your ability to lead and achieve results through others, as this is a key aspect of the role.
✨Tip Number 4
Research urbanbubble's approach to community building and customer care. Understanding their values and mission will allow you to align your responses during interviews, showcasing how you can contribute to their goals.
We think you need these skills to ace Building Services Manager - 18 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and people management. Emphasise any previous roles where you successfully managed teams or delivered exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Building Services Manager role. Mention specific examples of how you've handled maintenance issues or improved customer satisfaction in past positions.
Highlight Relevant Qualifications: If you have the Rent Smart Wales qualification, be sure to mention it prominently. If not, express your commitment to completing it within the first three months of employment.
Showcase Your Knowledge of Health & Safety: Demonstrate your understanding of current Health, Safety, and Environment legislation in your application. Provide examples of how you've implemented safety procedures or conducted audits in previous roles.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Leadership Skills
As a Building Services Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and any specific strategies you've used to achieve high performance and customer satisfaction.
✨Demonstrate Your Knowledge of Health & Safety
Given the importance of health and safety in this role, brush up on current regulations and best practices. Be ready to explain how you've implemented safety measures in past roles and how you would approach risk assessments and method statements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding maintenance and cleaning issues. Think of examples where you've successfully dealt with similar challenges and how you ensured compliance and quality standards.
✨Understand the Company Culture
Research urbanbubble's values and mission. Be ready to discuss how your personal values align with theirs, particularly in terms of community building and customer care, as this will show your genuine interest in the company.