At a Glance
- Tasks: Be the friendly face of our community, ensuring residents feel at home and supported.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced annual leave, and a cycle to work scheme.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact in residents' lives while working with an amazing team.
- Qualifications: Strong customer service skills and experience in team leadership are essential.
The predicted salary is between 30000 - 35000 £ per year.
- We are looking for an amazing day
- Senior
- Resident Services Assistant to join our friendly team at
The Whitmore Collection, Birmingham and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.
This role is a permanent contract working 40 hours per week 5 days out of 7 on a rota basis
Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life.
We’re all about creating welcoming communities where people feel truly at home.
If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Senior Community Host!
As Senior Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us.
You’ll be involved in everything from handling enquiries to making sure each day runs smoothly.
Incredible outcomes you’ll deliver
- Act as the face of the community, delivering a professional and welcoming resident experience
- Maintain a safe, secure, and compliant building through inspections and procedures
- Support team performance, including training, onboarding, and supervision of Community Hosts
- Contribute to an exceptional resident journey and overall community experience
Key responsibilities
- Team leadership & quality
- Coach, mentor, and support Community Hosts, including onboarding and inductions
- Provide feedback, set objectives, and maintain service standards through audits
- Ensure policies, procedures, and safety standards are consistently followed
- Leasing & commercial awareness
- Support enquiries, viewings, applications, and marketing activity
- Maintain listings, analyse data, and contribute to performance targets
- Resident lifecycle (Move-in to Move-out)
- Ensure compliance, apartment readiness, and smooth move-in/out processes
- Support renewals, inspections, and resolve deposits or damages efficiently
- Resident & building services
- Handle resident enquiries, complaints, and maintenance requests
- Manage parcels, bookings, communications, and resident accounts
- Coordinate contractors, services, and day-to-day building operations
- Support resident events and maintain high presentation standards
- Safety & operations
- Conduct regular building patrols and safety checks
- Monitor CCTV, manage access, and respond to emergencies appropriately
Who you are (key skills & experience)
- Strong customer service experience, including handling challenging situations
- Experience supervising, coaching, or leading a team
- Excellent communication, organisation, and problem-solving skills
- Confident using Microsoft Office and management systems
- Able to work independently, follow procedures, and stay calm under pressure
- High attention to detail with strong standards for presentation and service
- Professional, proactive, and resident-focused with a positive attitude
- Relevant qualifications (ARLA, TPI, First Aid, H&S) desirable
And here’s what we offer
We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth.
After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!
- Here's a little glimpse into our bubble benefits
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
- Company pension scheme & medical Cover for your long-term health & to help plan for the future
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
- Enhanced sick pay & family leave to take care of yourself & your loved ones
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones.
Family always comes first at ub!
- Cycle to work scheme to help you get to work in a healthier, greener way
- Study support to help you grow & reach your goals
- Long service awards to celebrate every mile stone with us
- Employee assistance & counselling for those times when you need a little bit of extra support
& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
INDHIG
Senior Resident Services Assistant in Birmingham employer: Urbanbubble
Folk Co-Living is an exceptional employer that prioritises community building and hospitality, offering a vibrant work culture where creativity thrives. As the Portfolio Community & Events Manager, you will have the opportunity to curate unique events that enhance resident experiences across multiple sites in London, while also benefiting from professional growth opportunities and a supportive team environment. With a focus on collaboration and engagement, you'll play a pivotal role in fostering a welcoming atmosphere that makes every resident feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Services Assistant in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Urbanbubble. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Urbanbubble before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Resident Services Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Urbanbubble:Your cover letter is your chance to shine! Tell us why you want to work at Urbanbubble specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Urbanbubble!
How to prepare for a job interview at Urbanbubble
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
