At a Glance
- Tasks: Be the friendly face of our community, assisting residents and visitors with their needs.
- Company: Join urbanbubble, a vibrant company dedicated to creating welcoming communities.
- Benefits: Enjoy a birthday day off, enhanced leave, and a supportive work environment.
- Other info: Work in a fun team with opportunities for personal growth and development.
- Why this job: Make meaningful connections and contribute to a lively community atmosphere.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an amazing day Front of House Concierge to join our friendly team at The Goodsyard and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a FTC contract until Jan 2027 working a 4 day on 4 day off shift pattern between the hours of 7.30am - 7.30pm.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We are all about creating welcoming communities where people feel truly at home. If you are someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we would love for you to join us as a Front of House.
As Front of House, you will be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You will be involved in everything from handling enquiries to making sure each day runs smoothly.
Here’s What You’ll Be Doing
- Be the go-to person: You will be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you will be on hand to help.
- Keep the building running smoothly: You will carry out regular checks of the building, fixing any small issues or cleaning emergencies you spot along the way. You will handle emergencies with a calm, can-do attitude.
- Monitor and manage: You will welcome visitors and contractors, oversee CCTV and help keep our community secure.
- And so much more: From supporting resident events to keeping things organised with parcels, emails and move-in inductions, you will ensure everything is running like clockwork whilst helping to foster a real sense of community.
What We’re Looking For
- Customer service experience in a property or hospitality environment.
- A proactive, positive, and resilient attitude.
- A passion for customer service and solving problems.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other property management systems (don’t worry, we will train you on anything new).
- A can-do attitude and a love for working with a team that’s both fun and driven.
And Here’s What We Offer
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need.
- Company pension scheme & medical cover for your long-term health & to help plan for the future.
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
- Enhanced sick pay & family leave to take care of yourself & your loved ones.
- Life events for those big milestones like your child’s first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.
- Cycle to work scheme to help you get to work in a healthier, greener way.
- Study support to help you grow & reach your goals.
- Long service awards to celebrate every milestone with us.
- Employee assistance & counselling for those times when you need a little bit of extra support.
And the best part? You will be working with some truly incredible people who are passionate about what they do & are always ready to support you. If you are excited about making a real impact and being part of something special, we can’t wait to hear from you.
Front of House - Day - FTC until Jan 2027 in Birmingham employer: Urbanbubble
At urbanbubble, we pride ourselves on fostering a vibrant and supportive work environment where our Front of House team plays a crucial role in creating welcoming communities. With benefits like enhanced annual leave, a company pension scheme, and opportunities for personal growth, we ensure our employees feel valued and empowered. Join us at The Goodsyard, where you can make meaningful connections and contribute to a positive living experience for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Day - FTC until Jan 2027 in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanbubble's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations at the front desk. Being able to demonstrate your problem-solving skills will really impress them during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a Front of House role. Make sure you look professional and approachable, as you'll be the face of the development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at urbanbubble and ready to make a difference!
We think you need these skills to ace Front of House - Day - FTC until Jan 2027 in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at urbanbubble.
Tailor Your Experience:Make sure to highlight any customer service experience you have, especially in property or hospitality. We love seeing how your past roles have prepared you for being the friendly face of The Goodsyard!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Front of House role. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Urbanbubble
✨Know Your Role
Before the interview, make sure you understand the Front of House role inside out. Familiarise yourself with the key responsibilities like handling enquiries and managing emergencies. This will help you demonstrate your enthusiasm and readiness to take on the challenges of the job.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-tier service, be prepared to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will show that you have the proactive and positive attitude they’re looking for.
✨Demonstrate Team Spirit
Urbanbubble values a fun and driven team environment. During the interview, highlight your ability to work well with others. Share stories that illustrate your teamwork skills and how you contribute to a positive atmosphere, as this aligns perfectly with their company culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming resident events, or how they handle building maintenance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
