At a Glance
- Tasks: Engage with residents, manage enquiries, and create a vibrant community atmosphere.
- Company: Join urbanbubble, a leading property managing agent redefining community living.
- Benefits: Enjoy competitive pay, enhanced leave, study support, and unique perks like Pet Lovers Friday.
- Other info: Flexible part-time role with opportunities for personal growth in a dynamic environment.
- Why this job: Be the face of a new co-living space and make a real impact on residents' lives.
- Qualifications: Customer service experience preferred; must be organised and a natural people person.
The predicted salary is between 15.48 - 15.48 £ per hour.
You will act as a face of our brand new co-living building based in Battersea, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. With the rest of the team, you will help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoy meeting new people. This role is part time working 16 hours per week.
You will be required to undertake a basic DBS check for this role.
Duties will include:
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Manage and respond to general enquiries via phone, email and other channels
- Key and parcel management
- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
- Co-ordinate, instruct and allow access for services to the development
- Record, monitor and respond to any resident feedback
- Manage booking of meetings and event spaces for residents and external guests
- Clear and concise handover to day team arriving on shift
- Conduct daily building walks and monitor CCTV
The ideal candidate will have:
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- High organisation and ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems
What do we offer?
We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones.
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Community Host Day - 16 hours per week in Battersea employer: Urbanbubble
Folk Co-Living is an exceptional employer that prioritises community building and hospitality, offering a vibrant work culture where creativity thrives. As the Portfolio Community & Events Manager, you will have the opportunity to curate unique events that enhance resident experiences across multiple sites in London, while also benefiting from professional growth opportunities and a supportive team environment. With a focus on collaboration and engagement, you'll play a pivotal role in fostering a welcoming atmosphere that makes every resident feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host Day - 16 hours per week in Battersea
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Urbanbubble and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Community Host Day - 16 hours per week in Battersea
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Urbanbubble that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Urbanbubble.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Urbanbubble get a sense of who you are beyond your experience!
How to prepare for a job interview at Urbanbubble
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Urbanbubble and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
