Assistant Community Manager - Co-Living

• We have an exciting opportunity for you to join the team as an
• Assistant Community Manager supporting our

Co-Living community, Sunday Mills in Earlsfield !

You will contribute to our vision of “enriching residential communities with expertise and passion, making our cities incredible places to live” by:

• Acting as the face of the building alongside the Front of House, displaying professionalism and genuine care for the property.
• Leading key day-to-day activities to a high standard to ensure a fantastic resident experience.
• Motivating and engaging staff to create a high-performing team.
• Supporting the Community & Operations Manager to instil trust and confidence with investors.

Folk is the UK’s biggest and fastest growing co-living brand.

Launched in October 2021, in partnership with urbanbubble, Folk is now home to over 1000 residents across three buildings, all of which were voted in the Top 5 Co-living spaces in London by Homeviews.

Folk is at a pivotal point in its growth.

Having successfully launched its first three communities, Folk is looking to open more co-living spaces in the coming years and is looking for highly motivated, switched on and down to earth individuals that are willing to roll up their sleeves and do whatever it takes deliver on our mission.

If this challenge excites you, we hope you’ll join us.

What do we offer?

• We offer amazing benefits, salary up to

£38,000 , enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones.

Family always comes first at ub!

What will you do?

Leasing

• Manage property portal listings, responding to new enquiries and booking tours
• Manage the application process to ensure 100% compliance before move-in
• Oversee the move in and move out process, ensuring SOP's are followed while providing a great resident experience

Resident/Building Services

• Lead by example and deliver great customer service in person, by phone, email and online.
• Ensure each team member meets the required customer service standards and motivate staff to go above and beyond.
• Manage the property Outlook inbox and PMS activities by delegating and completing tasks in a timely manner.
• Support Front of House with general enquiries and complaints, escalating as per complaints policy.
• Keep residents informed about general updates and specific works via building posters and PMS emails.
• Work with team to ensure maintenance requests are actioned promptly, and that the building meets high cleanliness and appearance standards.
• Oversee resident services such as parcel management, key security, amenity bookings etc.
• Assist with the organisation and planning of Residents’ events.
• Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces in the building.

People Management

• Act as a role model for the values and key behaviors outlined.
• Effectively line manage Front of House by providing all the training and support needed for success, providing regular positive and constructive feedback, and by conducting monthly 121s.
• Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive feedback.
• Promote effective two-way communication and true engagement.
• Identify and meet individual learning needs, acting as coach and mentor as required.

What are we looking for?

• Experience within an operational role, preferably residential property.
• Significant experience of delivering excellent customer service.
• People management and/or team leader experience.
• Communication skills – both verbal and written.
• Customer service, including negotiation skills and dealing with difficult situations.
• People management skills and the ability to achieve great results through people.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (training will be provided).
• Organisation skills and time management, with a close attention to detail.

We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation.

Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing.

We’re looking for bold, ambitious, resourceful team members to manage and create communities.

We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say – interested?

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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