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- Tasks: Support daily operations, engage residents, and ensure high service standards.
- Company: Join urbanbubble, a vibrant company focused on community and customer engagement.
- Benefits: Enjoy a salary up to £33,000, hybrid work, enhanced leave, and unique perks like Pet Lovers Friday.
- Why this job: Be the face of a community, create events, and make a real impact on residents' lives.
- Qualifications: Experience in operational roles and excellent customer service skills are essential.
- Other info: We celebrate your birthday and offer a day off when you buy a house!
The predicted salary is between 26400 - 39600 £ per year.
Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We\’re all about creating welcoming communities where people feel truly at home. If you love making connections, providing top‑tier service, and bringing positive energy to everything you do, we\’d love for you to join us as an Assistant Community Manager in Viadux, Manchester.
Responsibilities
- Resident Support: Oversee move‑ins, move‑outs, and evictions, process maintenance requests, schedule inspections, and maintain accurate resident records to ensure residents feel cared for every step of the way.
- Resident Engagement: Be the friendly face of our community! Welcome new residents, organize events, encourage use of communal spaces, and respond to feedback and complaints to continuously improve the resident experience.
- Building Operations: Support the Community Manager in the smooth running of the building, monitor PPM schedules, conduct site audits, and maintain amenities to a high standard.
- Pool and Facilities Management: Assist the leisure team in maintaining pool operations, ensure compliance with safety regulations, coordinate contractors, and respond to resident concerns.
- People Leadership: Manage the on‑site housekeeping and building services teams, oversee rotas, coach and develop staff, and promote a positive, high‑performing workplace.
- And So Much More: From supporting resident events to managing inspections, maintenance requests, and team rotas, help keep the building running effortlessly and ensure every resident feels cared for.
Qualifications
- Experience in an operational role, preferably in residential property
- Strong customer service, communication, and problem‑solving skills
- People management experience and ability to lead by example
- Proficiency in Microsoft Office and property management systems (training provided)
- Positive, proactive, and flexible attitude
- Calm under pressure, detail‑oriented, and committed to excellence
Benefits
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave
- Company pension scheme & medical cover for your long‑term health
- Refer a friend scheme to earn extra money by bringing talent on board
- Paid volunteering day & social events to give back to causes that matter & connect with colleagues
- Enhanced sick pay & family leave to take care of yourself & loved ones
- Life events support for big milestones like a child’s first day at school or a new home
- Cycle‑to‑work scheme to help you get to work in a healthier, greener way
- Study support to help you grow & reach your goals
- Long‑service awards to celebrate each milestone with us
- Employee assistance & counselling for when you need extra support
If you\’re excited about making a real impact and being part of something special, we can\’t wait to hear from you!
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Assistant Community Manager employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Community Manager
✨Tip Number 1
Familiarise yourself with the local community in Media City, Manchester. Understanding the demographics and interests of residents will help you create engaging events and improve resident interaction.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with us. Be prepared to discuss specific examples of how you've handled complaints or improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock events calendar tailored to different resident demographics. This will show us your creativity and ability to engage residents effectively.
✨Tip Number 4
Highlight any experience you have in managing teams or coordinating staff schedules. Being able to manage people effectively is key for the Assistant Community Manager role, so be ready to discuss your approach.
We think you need these skills to ace Assistant Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational roles and customer service. Use specific examples that demonstrate your ability to manage people and deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Assistant Community Manager role. Mention your positive attitude and how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential, provide examples of how you've effectively communicated with customers or managed teams in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've successfully handled complaints or resolved issues. This will demonstrate your capability to manage reactive situations calmly and confidently.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As an Assistant Community Manager, you'll be the face of the development. Be prepared to share specific examples of how you've delivered excellent customer service in previous roles. Highlight your ability to handle complaints and resolve issues calmly.
✨Demonstrate Your People Management Experience
If you have experience managing a team, make sure to discuss it during the interview. Talk about how you've motivated staff, managed rotas, and ensured coverage within budget. This will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a resident complaint or a maintenance issue. Think through potential scenarios beforehand and outline your approach to resolving them effectively.
✨Research the Company Culture
Urbanbubble values professionalism, hard work, and customer engagement. Familiarise yourself with their values and think about how your own experiences align with them. This will help you demonstrate that you're a good fit for their team.