At a Glance
- Tasks: Be the face of our community, ensuring a welcoming experience for residents.
- Company: Join a friendly team at Bargate Quarter with a vibrant community spirit.
- Benefits: Enjoy a birthday day off, wellbeing hours, and enhanced annual leave.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Strong customer service and team leadership experience required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Senior Community Host to join our friendly team at Bargate Quarter. This role is a permanent contract working 5 days out of 7, including weekends on a rota basis. You will be the face of the development, ensuring residents receive a professional and welcoming experience from arrival to departure.
Key Responsibilities
- Act as the face of the community, delivering a professional and welcoming resident experience.
- Maintain a safe, secure, and compliant building through inspections and procedures.
- Support team performance, including training, onboarding, and supervision of Community Hosts.
- Contribute to an exceptional resident journey and overall community experience.
Team Leadership & Quality
- Coach, mentor, and support Community Hosts, including onboarding and inductions.
- Provide feedback, set objectives, and maintain service standards through audits.
- Ensure policies, procedures, and safety standards are consistently followed.
Leasing & Commercial Awareness
- Support enquiries, viewings, applications, and marketing activity.
- Maintain listings, analyse data, and contribute to performance targets.
Resident Lifecycle (Move‑in to Move‑out)
- Ensure compliance, apartment readiness, and smooth move‑in/out processes.
- Support renewals, inspections, and resolve deposits or damages efficiently.
Resident & Building Services
- Handle resident enquiries, complaints, and maintenance requests.
- Manage parcels, bookings, communications, and resident accounts.
- Coordinate contractors, services, and day‑to‑day building operations.
- Support resident events and maintain high presentation standards.
Safety & Operations
- Conduct regular building patrols and safety checks.
- Monitor CCTV, manage access, and respond to emergencies appropriately.
Qualifications & Skills
- Strong customer service experience, including handling challenging situations.
- Experience supervising, coaching, or leading a team.
- Excellent communication, organisation, and problem‑solving skills.
- Confident using Microsoft Office and management systems.
- Able to work independently, follow procedures, and stay calm under pressure.
- High attention to detail with strong standards for presentation and service.
- Professional, proactive, and resident‑focused with a positive attitude.
- Relevant qualifications (ARLA, TPI, First Aid, H&S) desirable.
Benefits
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave.
- Company pension scheme & medical cover for long‑term health.
- Refer a friend scheme.
- Paid volunteering day & social events.
- Enhanced sick pay & family leave.
- Life events support for milestones.
- Cycle to work scheme.
- Study support.
- Long service awards.
- Employee assistance & counselling.
Senior Community Host in Southampton employer: urbanbubble ltd
At Bargate Quarter, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. As a Senior Community Host, you will enjoy a range of benefits including a birthday day off, enhanced annual leave, and opportunities for personal growth through study support and long service awards. Our commitment to employee wellbeing is reflected in our monthly paid wellbeing hour and a comprehensive company pension scheme, making us a rewarding place to build your career while contributing to a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Community Host in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bargate Quarter's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Senior Community Host, you'll be the face of the development. Role-play common scenarios with friends or family to boost your confidence in handling resident enquiries and complaints.
✨Tip Number 3
Prepare some questions! When you get the chance to ask about the role, think of questions that show your enthusiasm for team leadership and community engagement. It’ll make you stand out as someone who’s ready to contribute.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of our friendly team at Bargate Quarter.
We think you need these skills to ace Senior Community Host in Southampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for community engagement and customer service.
Tailor Your Experience:Make sure to highlight your relevant experience in community hosting or customer service. We’re looking for someone who can deliver a professional and welcoming experience, so connect your past roles to what we do at Bargate Quarter.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Senior Community Host position. We can’t wait to hear from you!
How to prepare for a job interview at urbanbubble ltd
✨Know the Community
Before your interview, take some time to research Bargate Quarter and its community. Understand the demographics, the types of residents, and any recent events or initiatives. This will help you demonstrate your genuine interest in creating a welcoming environment.
✨Showcase Your Leadership Skills
As a Senior Community Host, you'll be expected to lead and mentor others. Prepare examples from your past experiences where you've successfully coached or supported team members. Highlight how you’ve contributed to team performance and maintained service standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in challenging situations. Think of specific instances where you handled resident complaints or emergencies effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Service Expertise
Customer service is key in this role. Be ready to discuss your approach to providing exceptional service and how you handle difficult interactions. Share stories that illustrate your proactive attitude and ability to maintain high standards under pressure.
